NOL Customer Service Representative
About the role
Crum & Forster Company Overview
Travel Insured International, a Crum & Forster company, is hiring for an NOL Customer Service Representative.
Responsibilities
- Provide Daily phone coverage for the Notice of Loss 800 number while adhering to scripts and best practices related to all customer interactions.
- Aid customers by setting up claim first notices.
- Keep accurate records of all customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken.
- Provide accurate and timely answers to routine claim inquiries and update claims in the appropriate claim system while following standard call flows.
- Serve as a customer advocate in all interactions to provide an outstanding customer experience.
- Perform other related duties as needed to fulfill job and unit needs.
- Embrace and practice Pete's Principles.
Requirements
- Demonstrated knowledge of and familiarity with Microsoft Office software.
- One to two years of prior customer service experience preferred.
- Familiarity with claims, imaging and workflow systems is a plus.
- High School Degree or GED required.
Qualifications
Competitive compensation package
Generous 401K employer match
Employee Stock Purchase plan with employer matching
Generous Paid Time Off
Excellent benefits that go beyond health, dental & vision.
Our programs are focused on your whole family's wellness including your physical, mental and financial wellbeing
A dynamic, ambitious, fun and exciting work environment
We believe you do well by doing good and want to encourage a spirit of social and community responsibility, a matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
At C&F you will BELONG
We value inclusivity and diversity.
Benefits
At C&F you will BELONG
We value inclusivity and diversity.
Pay
Competitive compensation package
Schedule
Not specified