NOL Customer Service Representative
About the role
Crum & Forster Company Overview Travel Insured International, a Crum & Forster company, is hiring for an NOL Customer Service Representative. Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently.
Responsibilities
- Provide Daily phone coverage for the Notice of Loss 800 number while adhering to scripts and best practices related to all customer interactions.
- Aid customers by setting up claim first notices.
- Keep accurate records of all customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken.
- Provide accurate and timely answers to routine claim inquiries and update claims in the appropriate claim system while following standard call flows.
- Serve as a customer advocate in all interactions to provide an outstanding customer experience.
- Perform other related duties as needed to fulfill job and unit needs.
- Embrace and practice Pete’s Principles.
Requirements
- Demonstrated knowledge of and familiarity with Microsoft Office software.
- One to two years of prior customer service experience preferred.
- Familiarity with claims, imaging and workflow systems is a plus.
- High School Degree or GED required.
Qualifications
Knowledge of principles and processes for providing quality customer service. This includes assessing customer needs, meeting quality standards for services and evaluating customer satisfaction.
Strong active listening skills demonstrated by giving full attention to what other people are saying.
Ability to communicate information verbally and in writing so that others will understand the message being conveyed.
Demonstrated great teamwork skills: willingness to help others, adaptability to team goals, building and leveraging relationships, capable of training others.
Skills
Knowledge of principles and processes for providing quality customer service. This includes assessing customer needs, meeting quality standards for services and evaluating customer satisfaction.
Strong active listening skills demonstrated by giving full attention to what other people are saying.
Ability to communicate information verbally and in writing so that others will understand the message being conveyed.
Demonstrated great teamwork skills: willingness to help others, adaptability to team goals, building and leveraging relationships, capable of training others.
Benefits
Competitive compensation package
Generous 401K employer match
Employee Stock Purchase plan with employer matching
Generous Paid Time Off
Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness including your physical, mental and financial wellbeing
A dynamic, ambitious, fun and exciting work environment
We believe you do well by doing good and want to encourage a spirit of social and community responsibility, a matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
At C&F you will BELONG
We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Pay
The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $26,900 to a maximum of $50,600.
Schedule
Not specified