NOC Technician - Coudersport, PA
Responsibilities
- Monitor and troubleshoot a converged (voice, video, data) network by interpreting alarms/logs/etc and drive issues to resolution.
- Provide accurate log/ticketing of incoming calls/tickets/alarms and subsequent conversation/troubleshooting.
- Work and escalate issues/network events internally and externally with various providers/vendors.
- Provide excellent customer service and technical support to a variety of clients.
- Responsible for network connectivity of over 6,000 devices.
- Perform other related duties and tasks as assigned or as become evident.
Requirements
- Basic knowledge of TCP/IP.
- Basic knowledge of WAN and LAN hardware and technology.
- Basic knowledge of Cisco/Juniper.
- Tenacious problem solving skills, strong attention to detail and results orientation.
- Knowledge of telecom products and services.
- Ability to communicate orally and in writing in a clear and straightforward manner.
- Ability to handle multiple projects and tasks.
- Ability to use personal computer and software applications (i.e. Word, Excel, etc.).
- Ability to work in self-disciplined environment.
- Well organized with good time management skills.
Qualifications
Preferred: JNCIA and/or CCNA certification
Benefits
Zito offers a robust benefits package including medical, dental, vision, 401(k) plan, and discounted services for employees who reside within the Zito coverage areas.
Pay
N/A
Schedule
N/A
Skills
Basic knowledge of TCP/IP, WAN and LAN hardware and technology, Cisco/Juniper, tenacious problem solving skills, strong attention to detail and results orientation, knowledge of telecom products and services, ability to communicate orally and in writing in a clear and straightforward manner, ability to handle multiple projects and tasks, ability to use personal computer and software applications (i.e. Word, Excel, etc.), ability to work in self-disciplined environment, well organized with good time management skills.
Benefits
Zito offers a robust benefits package including medical, dental, vision, 401(k) plan, and discounted services for employees who reside within the Zito coverage areas.