NOC Operator
AMC Global Media is home to many of the greatest stories and characters in TV and film and the premier destination for passionate and engaged fan communities around the world. We create and curate celebrated series and films across distinct brands and make them available to audiences everywhere. Our portfolio includes targeted streaming services AMC+, Acorn TV, Shudder, Sundance Now, ALLBLK and HIDIVE; cable networks AMC, BBC AMERICA, Independent Film Company, Sundance TV and We TV; and film distribution labels Independent Film Company and RLJE Films. The company also operates AMC Studios and AMC Networks International.
About the role
We are seeking a NOC Operator to join our Media Operations & Engineering team in Bethpage, NY.
Responsibilities
- Monitor all channels distributed from AMCN B&T to ensure:
- Signal quality going out of house and clean signal coming back in house.
- Tones to trigger local commercial insertion are going out as expected.
- Nielsen SID is distributed for proper crediting of viewership.
- Log into all signal encoders (over seventy-five encoders) and check for alarm status, bandwidth analysis, device temperature, and device filter status.
- Troubleshoot issues as necessary.
- Perform system checks that include:
- Routing both mirror and disaster recovery systems to workstations to confirm system functionality.
- Checking satellite receivers in the NOC and SAT Hubs to confirm good margin levels for signal quality.
- Confirming Mediaproxy system is recording all channels to ensure our ability to provide evidence of clean and accurate transmission when needed.
- Verifying encrypted messages are going out as intended.
- Reviewing Crystal Monitoring & Control to confirm proper transmission path on air.
- Schedule downlink requests as needed from home office.
- Program and operate live blackouts and service replacements.
- Monitor Affiliate Hotline to receive any affiliate engineering calls and troubleshoot issues as needed.
- Walk the Encoding Hub each shift to check alarm status on encoders.
- Make high-leverage decisions without supervisor support.
- Assist in training newer operators.
Requirements
- Minimum 2-5 years experience in Transmission or related discipline.
- High School Diploma required; College degree preferred with focus on broadcasting technology or similar discipline.
- Strong knowledge of signal flow within a broadcast facility preferred.
- Strong knowledge of encoding platforms, such as Synamedia and CommScope systems, preferred.
- Understanding of equipment such as routers, analyzers, receivers, and encoders preferred.
- Strong customer service, communication, and troubleshooting skills required.
- Detail-oriented, organized, and capable of handling multiple concurrent issues under high-pressure situations with accuracy required.
- Ability to work closely with peers and operations and engineering teams.
- Ability to function in a 24/7 operational environment and work flexible schedule which could include nights, weekends, and holidays.
Pay
The base compensation for this position is $50,000 - $57,000.
Benefits
- Comprehensive benefits package including:
- Medical, Dental, Vision, Prescription Drug Coverage
- 401k Plan
- Wellness Program
- Life Insurance
- Tuition Reimbursement
- Paid Time Off
- Paid Parental Leave and Adoption Services
- Flexibility to work from home one day per week.