NOC Network Analyst (Government)

This position is customer-facing and located at the customer's site. AT&T Global Public Sector is a trusted provider of secure, IP-enabled, cloud-based network solutions and professional services to the Federal Government.

About the role

The Network Operations Center (NOC) Network Analyst provides support for Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO) and Network Operations in a 24x7x365 environment.

Responsibilities

• Provide alarm monitoring/response, escalation, and resolution of incidents, and mentor junior analysts through the incident resolution process.
• Troubleshoot network systems when necessary and make improvements to the network.
• Take technical lead of critical network incidents and drive internal and external resources in troubleshooting efforts.
• Manage and administer Windows and Linux servers.
• Manage and administer a range of network operations tools and applications, including Juniper firewalls, Cisco Firewalls, Cisco WLAN, Extreme Management Center (XMC), and Extreme NAC.
• Utilize software and hardware tools to identify and diagnose problems and factors affecting network performance.
• Operate and maintain a Software-defined Wide Area Network (SD-WAN) architecture.
• Work with cloud-based networks.
• Support all operational security requirements for network devices and network operations tools applications.
• Support NOC functional areas including, but not limited to:
  • Wireless LAN
  • Firewall management
  • Internet Protocol (IP) address management
  • Domain Name Server (DNS) administration
• Understand dynamic multipoint VPNs.
• Demonstrate strong written and verbal communication skills.
• Establish plans and goals for self that meet the customer’s current or future project needs.
• Prepare or participate in preparing NOC performance reports as required.
• Monitor, create, edit, and enforce all standard operating procedures, processes, and timelines.

Requirements

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• Bachelor’s degree in a related field or equivalent experience.
• 5 years of experience in IT support or a related field, preferably in network engineering or operations.
• 2 years of experience providing network support in one or more of the following areas:
  • Windows 2016, 2022 and/or Linux server management support and administration.
  • Juniper SRX Firewalls configuration, troubleshooting, and policy configuration.
  • Wireless Access Point (enterprise level) management and administration.
  • Cisco ISE 3.0 (or later) configuration of access/authorization policies.
• Cisco CCNA or Cisco CCNP certification, required within 60 days of start – non-waivable.
• At least one of the following networking certifications by day one of hire:
  • Implementing Cisco SD-WAN Solutions v2.0 (300-415).
  • AWS Certified Solutions Architect – Associate.
  • Microsoft Azure Networking Solutions (AZ-700).
  • CompTIA Cloud+.
• Experience troubleshooting and fixing LAN/WAN network incidents.
• Availability to work first, second, or third shift hours (generally 9 PM to 7 AM) and weekends to support mission requirements.

Required Clearance: Public Trust.

Qualifications (Desired)

• Experience using and managing SPLUNK search heads.
• Cisco CCNP certification.
• Juniper JNCIA-SEC certification.
• Extreme certifications covering switching or network access control.
• Ability to obtain Top Secret/SCI security clearance if required.

Pay

Starting salary for this role is between $65,000 - $72,000. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Benefits

• Medical/Dental/Vision coverage.
• 401(k) plan.
• Tuition reimbursement program.
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays).
• Paid Parental Leave.
• Paid Caregiver Leave.
• Additional sick leave beyond what state and local law require may be available but is unprotected.
• Adoption Reimbursement.
• Disability Benefits (short term and long term).
• Life and Accidental Death Insurance.
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
• Employee Assistance Programs (EAP).
• Extensive employee wellness programs.
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T wireline phone.

Schedule

• Weekly Hours: 40.
• Time Type: Regular.

Location: Mesa, Arizona.