NOC Lead

About the role

Zachary Piper Solutions is seeking a NOC Lead to support a federal program in Manassas, VA. The NOC Lead will oversee daily Network Operations Center activities, ensuring the availability, performance, security, and operational integrity of enterprise IT systems and services. This individual will lead incident response efforts, manage technical teams, and coordinate service restoration across network, systems, and infrastructure support teams.

Responsibilities

• Monitor enterprise network, infrastructure, system, and application performance to maintain operational availability
• Lead major incident response, escalation management, and service restoration activities
• Coordinate 24x7x365 operational coverage, shift readiness, and workload distribution
• Supervise and mentor NOC analysts and engineers while enforcing established SOPs
• Manage change implementations, maintenance activities, and operational risk awareness
• Develop operational reports, dashboards, knowledge articles, and process documentation
• Drive continuous improvement initiatives across monitoring, alerting, automation, and service delivery processes

Qualifications

• Active Top Secret clearance with investigation completed within the last 5 years, or active DOE Q Clearance
• 5+ years of experience in IT operations, network operations, systems administration, or service desk environments
• 2+ years of experience leading technical teams, shifts, or operational support functions
• Strong knowledge of enterprise networking technologies including TCP/IP, DNS, DHCP, routing, switching, and firewalls
• Experience configuring and supporting Cisco IOS-XE, Cisco NX-OS, Arista EOS, and Spine/Leaf architectures
• Hands-on experience supporting Windows and Linux server environments and cloud platforms such as AWS, Azure, or Google Cloud
• Experience with monitoring and management tools including Splunk, Wireshark, Riverbed NetIM, Syslog, Panorama/PAN-OS, Ansible, Tenable, and ITSM processes (Incident, Problem, Change, and Knowledge Management)
• Experience supporting SLA-driven environments and managing incidents, outages, and escalations in a 24x7x365 operations center

Pay

• Salary Range: $165,000 - $185,000 based on experience

Benefits

• PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Paid Maternity Leave, Military Reserve Pay Offset