NOC Engineer / Junior Network Engineer

Location: Hicksville, NY Work Arrangement: Hicksville office / client onsite as required Position Type: Full-Time Position Overview We are seeking a NOC Engineer / Junior Network Engineer to join our Network Operations and Security team. This position will be responsible for monitoring client network environments, responding to network and infrastructure alerts, performing first-level troubleshooting, and escalating more complex issues to senior network and security engineers. The ideal candidate has a strong foundation in networking and is looking to develop deeper hands-on experience supporting firewalls, switches, wireless networks, VPNs, and other critical infrastructure within an MSP environment. The role will work closely with our NOC and SOC teams, providing proactive monitoring and first-level response to network and security-related events. Key Responsibilities Monitor client network environments and respond to alerts generated by network monitoring and management platformsProvide Level 1 network troubleshooting and support for connectivity, performance, availability, and infrastructure issuesInvestigate alerts involving routers, switches, firewalls, wireless access points, VPNs, WAN circuits, and other network infrastructurePerform initial troubleshooting of network outages, packet loss, latency, interface errors, device availability, and connectivity issuesTroubleshoot common TCP/IP, DNS, DHCP, VLAN, routing, switching, and VPN issuesMonitor infrastructure health and identify conditions requiring escalation or additional investigationPerform initial triage of network and security alerts as part of the NOC/SOC operationEscalate security-related events to appropriate SOC or security engineering resources based on established proceduresOpen, update, document, and manage incidents through the ticketing systemCoordinate with ISPs, carriers, vendors, and senior engineers when troubleshooting network-related incidentsAssist senior network engineers with firewall, switching, wireless, and network infrastructure projectsAssist with firmware upgrades, configuration changes, equipment replacements, and network deploymentsMaintain accurate client network documentation, including device information, configurations, IP addressing, and topology informationSupport client environments remotely and onsite when requiredParticipate in after-hours or rotating NOC coverage as required Required Qualifications 1–3 years of IT support, NOC, network support, or related technical experienceStrong understanding of core networking concepts, including:TCP/IPDNS and DHCPVLANsSwitching and routingNATVPNsFirewallsLAN/WAN connectivityFamiliarity with network monitoring and alerting conceptsAbility to perform structured troubleshooting and identify whether an issue is network, ISP, server, endpoint, or security relatedBasic understanding of network and security logsExperience working with technical ticketing systems and documenting troubleshooting activitiesStrong communication and customer service skillsAbility to follow documented escalation and incident-response proceduresAbility to work from the Hicksville, NY office and provide onsite client support when required Preferred Qualifications Experience working in a NOC, SOC, MSP, or managed services environmentHands-on exposure to Cisco, Meraki, Fortinet, Palo Alto, SonicWall, or similar networking technologiesExperience with network monitoring platforms such as Auvik, PRTG, LogicMonitor, SolarWinds, or similar toolsFamiliarity with Microsoft Azure networking, including VNets, VPN connectivity, and basic cloud networking conceptsFamiliarity with AWS networking is a plusExposure to SIEM, endpoint security, or SOC monitoring platformsBasic PowerShell, command-line, or network diagnostic experienceCompTIA Network+, Security+, Cisco CCNA, or similar certifications are preferred but not required What We're Looking For We are looking for someone with a strong interest in networking and cybersecurity who wants to build their career in a hands-on NOC/SOC environment. The right candidate should be comfortable monitoring multiple client environments, investigating alerts, performing initial troubleshooting, documenting findings, and knowing when an issue needs to be escalated. They should be curious, technically driven, and interested in progressing toward a Network Engineer, Security Engineer, or SOC Engineer role. Powered by JazzHR zo4ExSUiWe