NOC Engineer

About the role

Bluebird Fiber is a premier fiber telecommunications provider serving carriers, businesses, schools, hospitals, and other enterprises in the Midwest. For more information, visit bluebirdfiber.com. This is a full-time, benefit-eligible position in our Kansas City office.

Responsibilities

• Provide customer support for Bluebird Fiber customers
• Maintain and monitor BBF network elements, network performance, and facilities
• Coordinate, isolate, diagnose, and repair issues with Field Operations and NOC Engineers on trouble tickets
• Work in a 24x7 environment, managing multiple tickets simultaneously
• Communicate effectively and work independently and in teams
• Perform circuit testing procedures and test equipment
• Interpret and implement MOPs for Network changes and upgrades

Requirements

• High school diploma or equivalent
• Minimum 1 year in telecommunications or equivalent technical training
• Minimum 1 year experience working in an NOC environment in the telecommunications industry

Skills and Abilities

• Familiarity with trouble ticking systems
• Strong customer service skills
• Knowledge of LAN/WAN technologies
• DWDM and/or MPLS fundamentals
• Ability to work independently and in a team environment
• Multi-tasking and maintaining composure in a demanding work environment
• Nokia, ADVA, Ekinops, and MRV experience preferred
• Familiarity with trouble ticking systems preferred
• Knowledge of Fiber optic fundamentals preferred
• Experience performing circuit testing procedures and test equipment preferred

Benefits

Bluebird is an equal opportunity employer.