No Experience Needed – WFH Customer Service
Our client operates in the supplemental benefits industry, partnering with unions, credit unions, veterans’ organizations, and associations to provide essential benefit programs that protect working-class families across the United States. With a remote-first approach, the company focuses on delivering service and integrity while empowering team members to build meaningful and flexible careers.
About the role
This position involves engaging with clients through virtual consultations to guide them in selecting appropriate supplemental benefits. You’ll support clients throughout the enrollment process and maintain ongoing relationships, ensuring they receive clear, professional assistance. The role contributes to the organization’s mission of providing accessible benefits to families nationwide.
Responsibilities
- Conduct virtual consultations with clients via Zoom
- Guide individuals and families through available benefit options clearly and professionally
- Support clients during the enrollment process
- Maintain accurate digital documentation and manage follow-up communication
- Deliver exceptional client service and build long-term relationships
- Participate in ongoing mentorship, training, and team development
Requirements
- Authorization to work in the United States
- Windows-based laptop or PC with a working webcam
- Reliable high-speed internet connection
Benefits
- 100% remote position for U.S.-based candidates
- Flexible scheduling to support work–life balance
- Inbound client interest with no cold outreach
- Weekly pay via direct deposit
- Renewal-based income growth opportunities
- Comprehensive training and continuous development support
- Clear advancement pathways into leadership roles
- Collaborative, service-focused team culture