NMS ServiceNow Software Designer (IT Software Developer 2) (Government)

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations.

About the role

The NMS IT Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence a minimum of 5 days per week at a government customer site in Chantilly, VA. No relocation is offered.

Responsibilities

• Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows; collaborate with database developers on MariaDB connectivity, schema, and performance requirements.
• Work within Agile/Scrum and SDLC processes to plan, build, test, and deliver ServiceNow features; participate in stand-ups, sprint planning, reviews, and retrospectives.
• Collaborate with Project Managers and Technical Leads to communicate status, risks, and technical challenges; provide estimates and technical inputs.
• Design and implement integrations between ServiceNow, Cisco Network Services Orchestrator (NSO), GOTS, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server.
• Create and maintain technical documentation (design specs, runbooks, user guides) and support user handoff training when required.
• Monitor application performance and availability; build dashboards/alerts and proactively remediate issues.
• Implement security hardening and compliance controls; support RMF authorization and accreditation (A&A) by producing artifacts, remediating findings, and applying DISA STIG/SCAP benchmarks and customer-specific requirements.
• Support the automation of ServiceNow deployments and related tasks by contributing to the development of scripts using Ansible, Python, Terraform, and PowerShell; assist in creating test, validation, and verification scripts.
• Troubleshoot and resolve complex system and service issues; perform and document Root Cause Analysis (RCA) and implement corrective actions.
• Conduct system performance analysis and tuning to optimize configurations and throughput.
• Execute engineering tasks across the SDLC, adhering to change/release processes and delivering within scope and schedule.
• Package and deliver well-engineered solutions for Operations to deploy to production with minimal manual steps and a high success rate.
• Perform additional duties as assigned in a dynamic environment to support evolving business and technical requirements.

Requirements

• TS/SCI with polygraph clearance.
• 10 years of combined work history and education (Doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years, or HS diploma and 10 years).
• Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.
• At least 1 year of relevant ServiceNow experience (work history, education, or training).
• Experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle.
• Experience with Agile, Scrum, or SDLC.
• Ability to work independently, manage time effectively, and meet deliverable timelines.
• Strong communication, organizational, and critical thinking skills.
• Experience with Microsoft Office products: Word, Excel, PowerPoint, and Outlook.

Qualifications

• ServiceNow Certified System Administrator (desired).
• Cross-platform and integration experience with Windows, Linux, Android, Juniper, and Cisco (desired).
• Experience developing and scripting within ServiceNow using JavaScript, and integrating with external systems using Java, Python, Perl, or PowerShell (desired).
• Experience with databases including MariaDB (desired).

Pay

Individual starting salary within the range of $108,000 - $204,282 yearly, depending on geography, experience, expertise, and education/training.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan.
• Tuition reimbursement program.
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays, pro-rated when working less than 40 hrs/wk).
• Paid Parental Leave.
• Paid Caregiver Leave.
• Additional sick leave beyond state and local requirements (unprotected).
• Adoption Reimbursement.
• Disability Benefits (short term and long term).
• Life and Accidental Death Insurance.
• Supplemental benefit programs: critical illness, accident, hospital indemnity, group legal.
• Employee Assistance Programs (EAP).
• Extensive employee wellness programs.
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T wireline phone.

Schedule

• Weekly Hours: 40.
• Time Type: Regular.
• Location: Chantilly, Virginia.