(NMC PORTSMOUTH) PERSONALIZED SERVICES CLERK

Responsible for performing various duties within the Personalized Services Department, including floral displays, gift wrapping, Western Union services, engraving, mail distribution, stocking sales areas, and processing Military Star Card applications and payments.

Responsibilities

• Flower Shop
  • Creates or assists in creating floral arrangements such as corsages, table arrangements, and bouquets.
  • Advises customers on types of floral arrangements, prices, and care instructions for fresh cut flowers, potted flowers, and plants.
  • Maintains fresh and dry flowers and plants by dusting and watering; arranges displays neatly.
  • Assists customers in selecting plants and fresh flowers.
  • Takes Teleflora (FTD) and special orders for flowers/plants; maintains necessary documentation.
  • May deliver flowers on base (valid license required).
• Personalized Services
  • Performs gift wrapping, takes orders for personalized stationery, wedding invitations, and prepares rental agreements.
  • Maintains records, logs, and current price sheets for authorized items.
  • Performs engraving functions and processes Western Union transactions.
  • Sorts and distributes incoming mail; processes incoming/outgoing mail following postal regulations.
  • Provides packing services for mailing packages (priority mail, flat rate, express delivery, UPS/FedEx).
  • Maintains receipts, number control logs, and master lists for PO box rentals, stamp sales, and other operational functions.
  • Assists customers in opening Military Star Card accounts, provides program information, and accepts payments.
• Layaway Services
  • Explains layaway policies and requirements; runs reports and reconciles layaways.
  • Notifies customers of late payments or cancellations.
  • Places and tracks customer special orders; advises on delivery status.
  • Processes refunds, merchandise exchanges, and price adjustments per NEX policy.
• Performs cash register transactions (cash, check, charge, debit, layaway, gift certificates) accurately.
• Resolves customer problems and complaints tactfully; escalates non-routine issues to higher authority.
• Assists in training new associates on store programs and policies.
• Works independently within established policies and procedures; refers unusual problems to supervisor.
• Performs other related duties as assigned.

Requirements

• 6 months of responsible experience in clerical, office, or retail sales work demonstrating ability to perform the role.
• High school diploma or GED may substitute for experience requirements.

Schedule

Part-time (20 - 34.5 hours per week)

Primary Location: United States-Virginia-Portsmouth