Nissan Service Manager $120k -140k

Responsibilities

• Performance and Customer Service Management
• Supervise and lead a team of service advisors, technicians, and support staff to ensure efficient operations and exceptional customer service.
• Monitor and manage the overall performance of the service department, meeting and exceeding established targets for customer satisfaction, service volume, and profitability.
• Foster a culture of continuous improvement, ensuring that all service processes, procedures, and technologies are up-to-date and adhered to.
• Handle customer complaints and resolution, ensuring customer satisfaction and retention.
• Conduct regular performance reviews, provide coaching and training if needed, and develop team members to maximize their potential.
• Service Department Operations
• Develop and implement strategies to optimize the service department's efficiency, quality of work, and productivity.
• Manage and prioritize daily workflow to ensure timely completion of repairs and maintenance work, optimizing customer satisfaction and turnaround time.
• Oversee maintenance of service vehicles and equipment, ensuring they are in impeccable working condition at all times.
• Monitor and control the service department's expenses, maintaining budgets while ensuring optimal utilization of resources.
• Compliance and Reporting
• Ensure compliance with all legal and safety regulations in the service department.
• Prepare regular reports on service department performance, including financials, service volume, customer satisfaction, and employee productivity.
• Generate weekly, monthly, and annual forecasts for the service department's operations and financials.
• Collaborate with dealership management in setting and achieving strategic objectives related to the service department's performance.

Qualifications

• Minimum of 5 years of experience in a similar managerial role within the automotive industry, preferably with a focus on Nissan vehicles.
• Excellent leadership and team management skills, with a proven ability to motivate and mentor staff towards achieving departmental goals.
• Strong customer-centric approach and a commitment to delivering exceptional customer service.
• In-depth knowledge of automotive service operations, repair processes, and industry best practices.
• Proficiency in using automotive dealership management systems and service-related software.
• Excellent communication and interpersonal skills, with a demonstrated ability to build and maintain relationships with customers, employees, and suppliers.
• Proven ability to multitask and manage time effectively to meet deadlines.
• High level of integrity and a commitment to upholding ethical standards.

Pay

The salary range for this position is $120,000 - $140,000 per year, commensurate with experience and qualifications and Performance.