Nights Intake and Admissions Supervisor

About the role

Supervise the daily operations of patient intake and/or admissions, which may include call and referral management, scheduling of assessments and admissions, completion of benefit verification, and prioritization of completion of all pre‑certifications.

Responsibilities

• Plan, assign, supervise, and perform preferred duties for the assigned shift to ensure patient safety and department efficiency.
• Prioritize potential admissions based on patient needs and the facility’s capability and capacity.
• Apply knowledge of milieu management.
• Apply knowledge of appropriate clinical assessment, diagnoses, and interventions with patients.
• Coordinate with the business office to ensure timely and accurate financial counseling of patients when appropriate.
• Provide guidance and direction to staff; encourage/build mutual trust, respect, and cooperation among team members.
• Ensure EMTALA logs, if applicable, are completed for each patient seen by admissions.
• Participate in staff training by serving as a preceptor for new admission team employees.
• Report shift challenges promptly to the AOC or Admissions Director.
• Demonstrate a positive, empathetic, and professional attitude toward customers at all times.
• Acknowledge and work to resolve complaints when patient needs are not met.
• Recognize that patient safety is a top priority.
• Perform other functions and tasks as assigned.

Qualifications

• Master’s degree in a social services field preferred, or RN preferred.
• In some states, may also be a registered nurse, requiring an associate's or bachelor's degree in nursing.
• One or more years’ experience in a healthcare admissions role preferred.
• One or more years’ supervisory/lead experience in a healthcare admissions setting preferred.

Skills

• CPR and de‑escalation/restraint certification preferred (training available upon hire and offered by facility).
• First aid may be preferred based on state or facility requirements.