Night Operations Representative - South

About the Position

This position reports to the Division Manager and is responsible for track and trace functions of shipments for the brokerage division of ITS. This includes:

• Tracking and tracing current shipments in the ITS network.
• Maintaining relationships with drivers and providing support as needed.
• Producing timely and accurate communication to all customers within the assigned network.
• Reviewing and communicating effective handoffs each shift and understanding the state of the network daily.
• Utilizing technology to properly track orders for on-time delivery.
• Ensuring loads are on time and track and trace updates are sent per the required cadence.
• Escalating concerns, delays, loss failures, loss of revenue, and other issues with shipments to appropriate chain of command.
• Working efficiently with a high level of accuracy.

About the requirements

• Minimum of one year experience in the transportation industry preferred, but not required.
• Ability to work evening and midnight hours.
• Good communication skills, including professional business writing, verbal communication, and documentation in TMS.
• Excellent interpersonal and relationship building skills.
• High level “grit” with the ability to persevere and manage issues successfully in high stress situations.