Night Operations Assistant Store Manager in Training

Position Purpose

Night Operations Assistant Store Manager in Training (NOASM‑IT) will gain hands‑on experience in the key responsibilities and functions of a Night Operations Assistant Store Manager at The Home Depot. The OAM‑IT will undergo a comprehensive training program that includes hands‑on experience, mentorship, and leadership development. During their training, NOASMs in Training will become familiar with Manager on Duty duties and will focus on overseeing overnight freight operations to ensure the successful execution of core freight handling programs. They will frequently collaborate with Night Replenishment Managers (NRMs) to manage the unload, pack out, and pack down. NOASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. NOASM‑ITs are expected to lead by example and uphold, maintain, and support all lawful company policies and positions.

Key Responsibilities

• Customer Experience (10%): Supervise associates in the selling effort, lead GET culture, drive customer service and associate engagement, ensure customer concerns are solved effectively and promptly.
• Operations Management (15%): Perform Opening, Closing MOD and other whole‑store focus responsibilities; adhere to all company policies and procedures; command store SOPs, especially safety compliance; maintain process accuracy and mitigate shrink.
• Safety (15%): Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.
• Sales and Productivity (10%): Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management; maintain and operate all store equipment and systems; manage daily financial operations.
• Training and Preparing for Assistant Manager Position (50%): Participate in a structured training program covering operations, customer service, sales & profitability, and company policies; learn tactics for staffing and scheduling, identifying and resolving stock deficiencies, supervising selling behaviors, resolving customer issues, supporting service needs for installed sales/special orders and product sales; learn performance management and disciplinary processes; complete all assigned training modules and assessments.

Reporting Structure

This position typically reports to the Store Manager and has no direct reports.

Travel Requirements

Typically requires overnight travel less than 5% of the time.

Physical Requirements

Requires intermittent periods of continuous physical exertion such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.

Work Environment

Located in a comfortable indoor area; conditions could produce mild discomfort on occasion.

Minimum Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications

• Demonstrated ability to collaborate and work effectively with cross‑functional teams.

Education

• Minimum: High school diploma and/or GED.
• Preferred: Bachelor’s degree or equivalent in a related field.

Experience

• Minimum Years of Work Experience: 3 years.
• Preferred Years of Work Experience: 3 years.
• Minimum Leadership Experience: 3 years.
• Preferred Leadership Experience: 3 years.

Certifications

None.

Core Competencies

• Action Oriented
• Collaborates
• Customer Focus
• Develops Talent
• Drives Results
• Resourcefulness