Night Operations Assistant Store Manager

Night Operations Assistant Store Manager in Training (NOASM-IT) will gain hands-on experience in the key responsibilities and functions of a Night Operations Assistant Store Manager at The Home Depot. The program includes a comprehensive training curriculum with hands-on experience, mentorship, and leadership development. During training, NOASMs in Training will become familiar with Manager on Duty duties and focus on overseeing overnight freight operations, including unload, pack out, and pack down. They will collaborate with Night Replenishment Managers (NRMs), the Store Manager, Assistant Store Managers (ASMs), and field teams to develop and implement strategies that boost sales and profitability, create actionable game plans for departmental success, and ensure smooth operations. NOASM-ITs are expected to lead by example and uphold all company policies.

Responsibilities

• Customer Experience (10%) – Supervise associates in selling efforts, lead GET culture, and set an example. Drive customer service and associate engagement, resolve customer concerns effectively, and take necessary actions to address situations promptly.
• Operations Management (15%) – Perform Opening, Closing MOD, and other whole-store responsibilities. Adhere to all company policies and procedures, ensure associates follow them, and maintain command of store standard operating procedures (SOPs), particularly those involving safety compliance. Learn tactics to maintain process accuracy and mitigate shrink.
• Safety (15%) – Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.
• Sales and Productivity (10%) – Work with key partners to plan merchandise placement, signing, and support stock integrity through inventory management. Learn to maintain and operate all store equipment and systems, as well as manage daily financial operations.
• Training and Preparing for Assistant Manager Position (50%) – Participate in a structured training program covering retail store management, including operations, customer service, sales and profitability, and company policies. Learn and demonstrate tactics to support key accountabilities: staffing and scheduling, resolving stock deficiencies, supervising selling behaviors, addressing customer issues, and supporting service needs for installed sales/special orders and product sales. Master the performance management process, including associate reviews and disciplinary actions when necessary. Complete all assigned training modules and assessments.

Requirements

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications

• Demonstrated ability to collaborate and work effectively with cross-functional teams.
• Minimum of 3 years of work experience.
• Minimum of 3 years of leadership experience.
• Bachelor’s degree or equivalent in a related field (preferred).

Skills

• Action Oriented
• Collaborates
• Customer Focus
• Develops Talent
• Drives Results
• Resourcefulness

Schedule

Training period lasts up to 6 weeks.

Travel Requirements

Typically requires overnight travel less than 5% of the time.

Physical Requirements

• Requires intermittent periods of continuous physical exertion, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.

Working Conditions

Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

Direct Manager/Direct Reports

This position typically reports to the Store Manager and has 0 direct reports.