Night of Show Upsells - Darien Lake

About the role

The ancillary sales team is a fun and unique position inside our venue. As a member of this team, you will be responsible for communicating to our guests about additional amenities that the venue has to offer, such as Premier parking and lawn chair rentals. This team will work closely with the Ancillary Manager and Box office Manager to determine what offers will be available for each show, and how this will be communicated to our guests. It is the perfect position for someone who is detail oriented and enjoys working independently while still being part of a team.

Responsibilities

• Greet all guests and assist in answering any questions they may have about the venue.
• Rent lawn chairs to patrons.
• Sell Live Nation blankets and Live Nation merchandise.
• Selling all the various upsells offered at each event including, but not limited to, reserved lawn, fast lane, VIP club access, all-inclusive club access, deck access, and parking.
• Communicate daily concert promotions, upsells, future ticket deals and specials on Premiere parking to guests.
• Aid Ancillary Manager in setting up and breaking down signs, tables and tents as needed.
• Examine tickets or passes pre-purchased to determine authenticity, using criteria such as color or date issued.
• Maintain order and ensure adherence to safety rules.
• Handle cash and credit card transactions according to Live Nation's audit guidelines.
• Balance out at the end of each shift with a supervisor.
• Participate in post-show clean up including picking up and sorting trash, recycling and compostable materials.

Requirements

• High school diploma/GED preferred.
• Must be at least 18 years of age.
• Must pass pre-employment background check.
• Must be highly motivated and able to work independently.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgement, tact and diplomacy.
• Prior cash handling experience preferred.

Qualifications

• Familiar with iPhone and iPad technology.
• Attention to detail, quality and accuracy.
• Ability to work independently in a fast-paced environment.
• Outgoing, engaging, self-starter.
• Enjoys interacting with guests.
• Ability to work weekdays, weekends and holidays, including late evenings.

Skills

• Customer service skills.
• Organizational skills.
• Communication skills.
• Problem-solving skills.

Benefits

Live Nation Entertainment is committed to providing a positive work environment and offering competitive benefits. The exact benefits package may vary depending on the location and role, but typically includes:

• Health insurance options.
• Dental and vision insurance.
• Paid time off.
• Flexible spending accounts.
• Retirement savings plans.
• Employee assistance programs.
• Professional development opportunities.

Pay

The expected compensation for this position in New York is $17.00 hourly.

Schedule

This position is expected to work weekdays, weekends and holidays, including late evenings. Specific hours may vary based on the needs of the venue.