Night Lead – Overnight Shift (Sun–Wed)

About the role

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Night Lead oversees overnight lodge operations, ensuring guest safety, security, and comfort. This role responds to emergencies, conducts security checks, manages nightly reporting, and resets the lodge for the next day.

Responsibilities

• Monitor and address guest needs during overnight hours (25%)
• Conduct security patrols and enforce safety protocols (20%)
• Respond to emergencies and coordinate with staff or emergency responders (20%)
• Complete nightly reports, reconcile check-in data, and manage room inventory (15%)
• Inspect guest rooms and public areas for cleanliness and readiness (10%)
• Launder linens and reset common areas for the next day (10%)

In addition to the responsibilities above, the Night Lead may assist with early-morning guest transportation coordination, data integrity and file review, operational reporting, water-quality testing, and preparing unfinished administrative work for the next shift.

Requirements

• Minimum Degree Required: High School Diploma or Equivalent
• Additional education or training in hospitality management, security, or related field preferred
• Minimum 1 year experience in hotel, hospitality, healthcare or a related field, with knowledge of overnight operations, guest services, and night auditing procedures

Skills

• Knowledge of security and emergency response procedures
• Ability to work independently during overnight hours
• Strong communication and problem-solving skills
• Ability to manage multiple tasks and maintain accurate records
• Proficiency in reservation systems and Microsoft Office Suite
• Strong self-motivation and ability to remain productive with limited direct supervision
• Excellent guest-service skills, including patience and empathy when interacting with patients and caregivers

Physical Requirements

• Extended periods of standing, particularly during patrols and inspections of the lodge
• Frequent walking and movement throughout the lodge, including patrolling guest rooms, common areas, and external premises
• Occasional lifting and carrying of items such as supplies, equipment, or luggage
• Tasks requiring manual dexterity, such as operating security equipment or conducting inspections
• Physical endurance to handle the demands of overnight shifts, including responding to emergencies
• Sensory demands such as visual and auditory perception for monitoring security risks or responding to guest inquiries
• Ability to work in various environmental conditions, including indoors and outdoors, and in different weather conditions

Travel Requirements

Minimal Travel Required

Pay

$25.99/hr

Schedule

Consistent overnight schedule of Sunday night through Wednesday night, 11:00 PM – 7:00 AM. The Wednesday shift concludes Thursday morning.

Benefits

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.