Night Customer Service Associate

Essential Duties and Responsibilities

• Track freight for customers as requested.
• Create customer reports and update throughout the shift.
• Answer and respond to phone calls and questions from customers.
• Solve problems real-time and communicate any issues with day shift.
• Plan trucks as needed throughout the shift.
• Cultivate positive and productive relationships with customers and shippers.
• Work with Fleet Managers and Drivers to ensure driver needs are met while providing excellent customer service.

Qualifications

• Knowledge: Basic knowledge of the trucking/transportation industry preferred.
• Abilities: Strong organizational, computer, and customer service skills required. Accurate typing up to 45 WPM. Multitasking and a flexible schedule required.
• Experience, Education, And Training: A Bachelor’s Degree from an accredited University in a Business or related field is preferred; or one to three years related experience and/or training; or equivalent combination of education and experience.

Physical Requirements

• This position requires being able to sit and remain focused and motivated for long periods of time.
• Being able to multitask between the computer, phone, and different projects is required.
• Working Environment: Primarily indoors with heating and cooling regulated in a general office environment. Call volume can be heavy at times.