Night Crew Supervisor

About the role

Exemplifies strong customer service in every aspect of the job. Supervises and participates in all night crew activities; communicates with Grocery Manager or Store Director, monitors and complies with Company policies, compiles Department orders and inventories.

Responsibilities

• Assists the Grocery Manager in directing the operation of the grocery department, including supervising and training personnel on the night crew.
• Supervises and participates in all night crew activities in order to maximize sales, earnings, and customer satisfaction in the grocery department.
• Reports incidents requiring discipline to the Grocery Manager and Store Director.
• Communicates with the Grocery Manager and Store Director on night crew activities.
• Trains and supervises associates in all night crew activities, policies and procedures.
• Supervises total store on the night crew as directed by the Store Director.
• Maintains the quality condition of all products; rotates, stocks and faces products, discards out of code and spoiled products and maintains backroom.
• Cleans and dusts shelves.
• Assists in ordering, receiving, storing, stocking, inventory control and building displays.
• Operates related equipment such as hand trucks, six-wheel carts, pallet jacks and ladders.
• Maintains a safe, secure and sanitary working environment.
• Assists the Grocery Manager in planning, organizing regular and seasonal merchandise requirements and special sales needs.
• Ensures cost, quality and inventory level through verifying orders against invoices, auditing contents of product cases and completing necessary forms and reports accurately.
• Implements Company and Division operating and merchandising policies and practices.
• Controls shrink. Prevents damage and sale of unsafe or out of code products. Assists in the reclamation process.
• Encourages and maintains an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly, courteous customer service.
• Handles positive vendor relations.
• Implements Company loss prevention and security policies during afterhours.
• Responsible for performing all job duties accurately, safely and with honesty and integrity.
• Performs other duties as assigned and necessary.

Qualifications

• Must be friendly and courteous.
• Must take initiative and maintain composure in dealing with customers, co-workers and vendors as well have the ability to concentrate and deal with interruptions and customer complaints.
• Ability to cooperate with others and work as part of a team.
• Ability to work independently without supervision when the store is closed.
• Good oral and written communication skills.
• Must stand and walk for long periods of time.
• Frequently reaches, lifts, stacks and maneuvers objects of varying dimensions and weights up to approximately 80 lbs., within the range of floor level to overhead.
• Pushes or pulls fully loaded hand trucks, six-wheel carts or pallet jacks.
• May climb ladders.
• Utilizes safety cutters and cleaning supplies.
• Mental alertness is required to ensure safe, accurate completion of work activities and to do repetitious work accurately.
• Requires knowledge of basic mathematics, inventory control, storage, merchandising and shipping and receiving procedures.
• Mental dexterity and good eye-hand coordination are required to perform repetitious movements safely.
• Will be required to work nights, may work weekends and holidays. Scheduled hours will vary.
• Must be able to work with little supervision.
• Regular attendance is required.
• Requires the ability to cover for various positions throughout the store.
• Knowledge and ability to implement emergency procedures in the event of equipment and computer software malfunctions.
• Must comply with Company policies including grooming standards and dress code.

Work Environment

• Exposure to cleaning chemicals.
• May occasionally be exposed to temperatures of 28˚ Fahrenheit while handling products in a cooler and approximately -20˚ Fahrenheit in a freezer.
• Working conditions consist of a temperature-controlled store environment.
• Exposure to varying temperatures while working in the loading and receiving area.
• Occasional exposure to outdoor environment with varying temperatures.
• Safety-sensitive Position: Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.