Night Auidtor

Courtyard Dayton Beavercreek is a newly renovated hotel offering a vibrant work environment just minutes from Wright-Patterson AFB, Wright State University, and downtown Dayton. With nearby developments like the new Dick's Outdoor complex at Fairfield Commons Mall, you’ll be at the heart of the action. Enjoy perks such as on-site Starbucks coffee, made-to-order breakfast, and a new fitness room, all supported by a stable management team with over three years of tenure. The hotel has earned Marriott Bonvoy awards and cleanliness recognition.

About the role

As a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk, or Overnight Front Office Agent, you’ll deliver exceptional service while ensuring a seamless guest experience from check-in to check-out. The role offers the chance to interact with a diverse range of travelers, build strong communication skills, and develop problem-solving abilities in a dynamic hospitality environment.

Responsibilities

• Assist guests with check-in and check-out efficiently, ensuring a smooth and welcoming experience.
• Manage room reservations, cancellations, and modifications while maintaining accurate records.
• Respond promptly and professionally to guest inquiries, complaints, and special requests.
• Process payment transactions, including room charges, deposits, and refunds, with accuracy and compliance.
• Coordinate with housekeeping, maintenance, and other departments to address guest needs and resolve issues.
• Provide information about hotel services, amenities, local attractions, and transportation options.
• Resolve guest concerns or complaints effectively, escalating issues when necessary.
• Maintain accurate records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Upsell rooms and promote hotel amenities, such as dining options or event spaces.
• Follow safety and security protocols, including verifying guest identification and monitoring for suspicious activity.

Requirements

• Previous experience in customer-facing roles, such as hospitality, retail, or food service (preferred).
• Strong interpersonal skills and a focus on delivering exceptional service.
• Familiarity with computers and software systems, especially reservation or property management systems (PMS).
• Strong verbal and written communication skills for professional guest and team interactions.
• Experience handling guest complaints or resolving conflicts calmly and effectively.
• Ability to manage multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously.
• Knowledge of upselling techniques or prior sales experience (beneficial).
• Hospitality or front desk experience (preferred).
• High school diploma or equivalent.
• Flexibility to work weekends and holidays.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) with company match and flexible spending accounts.
• Same-day pay option.
• Paid vacation, personal days, and holiday pay.
• Exclusive hotel, food, and beverage discounts for personal travel.
• Access to online training courses and Commonwealth University for professional growth.
• Employee Assistance Program, jury duty leave, and bereavement leave.

Schedule

Friday and Saturday, 11:00 p.m. until 7:00 a.m.