Night Auditor - Part Time

Responsibilities

• Prepare daily Restaurant Revenue Report data by auditing Micros tapes/journals to breakdown revenue, covers, server's tips paid out and settlements by type and cashier.
• Run audit reports/journals.
• Make corrections and adjustments and handle all computer problems that might occur throughout their shift.
• Input onto the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
• Perform other duties and responsibilities asked by the Controller and the Assistant Controller based upon department needs.
• Ensure all reports and back-up vouchers are complete and filed properly.
• Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll).
• Review and correct discrepancies in the Front Desk System.
• Coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next day operations.
• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate.
• Requires continual standing and movement throughout front office areas.
• Verify and imprint credit cards for authorization using electronic acceptance methods.
• Handle cash; make change and balance as assigned house bank.
• Accept and record vouchers, travelers’ checks, and other forms of payment.
• Perform accurate, moderately complex arithmetic functions using a calculator.
• Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest.
• Retrieve mail, small packages and facsimiles for customers as requested.

Skills

• Prior Customer Service experience preferred
• Ability to access and accurately input information using a computer system.
• Ability to read, write and speak English sufficient to understand and communicate with employees and guests.
• Must have excellent telephone etiquette skills.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to stand and move throughout front office and continuously performs essential job functions.
• Occasional twisting, bending, stooping, reaching, standing, walking.
• Frequent talking, hearing, seeing and smiling.

Schedule

• 8 hour shift
• Shift is 11:00 pm – 7:00 am
• Weekend/Holiday Availability Required

Benefits

• 401(k) Retirement Plan: Team members are eligible to participate in our 401(k) plan after 1 year of service, having worked at least 1,000 hours and are 21 years of age or older. Plus, take advantage of our 401(k) Match to boost your retirement savings!
• Employee Referral Program: Help grow our team and earn rewards when you refer friends or family.
• Travel Perks: Enjoy discounted room rates at Marriott properties worldwide!
• Daily Meals: Complimentary meal is provided to all associates during their shift.