Night Auditor - Part Time

About Us

Join the vibrant team at UNC Charlotte Marriott, a welcoming and dynamic hotel located just north of downtown Charlotte on the beautiful UNC Charlotte campus. We are part of the award-winning Sage Hospitality family, renowned for exceptional service and hospitality excellence. We are seeking a friendly, detail-oriented Night Auditor to ensure our guests have a seamless experience from evening to morning. As a Night Auditor, you will be the first point of contact during overnight hours, providing excellent service, balancing accounts, and maintaining the safety and security of our hotel.

Responsibilities

• Greet and assist guests arriving or departing during overnight hours with professionalism and warmth.
• Balance and reconcile daily financial transactions, including cash, credit card, and other payments.
• Prepare and review daily audit reports, ensuring accuracy and completeness.
• Respond promptly to guest inquiries and resolve issues or concerns.
• Maintain security and safety protocols within the hotel premises.
• Complete night shift duties such as cleaning public areas, restocking supplies, and securing the property.
• Audit, balance, and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop) to provide accurate, timely information and ensure company and hotel policies are followed to prevent fraud.
• Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
• Audit, balance, and report on all food and beverage outlets (e.g., restaurants, lounges, banquets, room service) cash and credit operations, including checks, over/short figures, tally sheets, deposits, counts, house charges, and postings.
• Audit, balance, post, and report on the front desk, including room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, and deposits.
• Prepare and input statistics and income journal sheets for preparation of daily reports.
• Balance and close all bank ticket codes daily.
• Run night audit final after ensuring all revenues are in balance nightly.
• Greet and complete check-in procedures for arriving guests using both manual and computerized methods.
• Facilitate guest departure (check-out) on a daily basis to close guest accounts and prepare rooms for the next guest.
• Maintain good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns.
• Operate PBX equipment, including accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls, and paging guests.
• Perform the duties of a Front Desk Clerk, including express checkouts.

Requirements

• High school education or equivalent experience.
• Accounting background preferred but not required.
• Ability to operate personal computer, cash register, and calculator.
• Ability to compile facts and figures.
• Moderate hearing required to communicate with guests.
• Excellent vision required for viewing CRT screen.
• Excellent speech communication skills to interact with guests over the telephone.
• Excellent comprehension and literacy for reading daily reports and numbers.

Qualifications

• Previous experience in hospitality or customer service preferred but not required.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to work overnight shifts and adapt to flexible schedules.
• Basic computer skills and familiarity with hotel management systems a plus.

Physical Demands

• 90% of shift is standing.
• Repeated bending and kneeling required while filing.
• Must be able to reach all areas of the hotel to assist clients.
• Prolonged standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.

Work Environment

Prolonged standing at an indoor, thermostatically climate-controlled workstation under fluorescent lighting. Work inside 95% of the time.

Benefits

• Be part of a passionate and dedicated team recognized for outstanding service.
• Opportunities for growth and career development.
• Competitive pay and flexible scheduling.
• A positive work environment that values your contributions.