Night Auditor (Full Time) - The Ben Hotel

About the role

At The Ben, West Palm Beach, every corner tells a story and every guest interaction creates a memorable experience. Inspired by the legacy of Byrd “Birdie” Dewey and her iconic Ben Trovato estate, the Autograph Collection hotel blends modern luxury with creativity, sophistication, and a spirit of individuality. As a Night Auditor, you are the overnight guardian of the hotel’s operations, balancing the day’s accounts, preparing the property for a seamless tomorrow, and serving as the bridge between overnight guests, late arrivals, housekeeping, and morning operations while upholding the hotel’s reputation for outstanding hospitality.

Responsibilities

• Serve as the primary overnight contact for guests and coordinate late‑night arrivals and early‑morning transitions with Front Desk and Housekeeping.
• Balance daily financial accounts, run end‑of‑day financial reports, and resolve late‑night guest inquiries.
• Audit, balance, and report on all food and beverage outlets (restaurants, lounges, banquets, room service) cash and credit operations, including checks, over/short figures, tally sheets, deposits, counts, house charges, promotional materials, postings, and reset registers.
• Audit, balance, and report on front desk activity (room charges, phone calls, zero‑balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits) to ensure accuracy and proper cash handling.
• Audit, balance, prepare, verify, and report on room information for rooms management; prepare and input statistics and income journal sheets for daily reports.
• Balance and close all bank ticket codes daily and run the night audit final after confirming all revenues are in balance.
• Greet and complete established check‑in procedures for arriving guests using manual and computerized methods.
• Facilitate guest departure (check‑out) by following established manual and computer procedures to close guest accounts and open rooms for resale.
• Maintain good customer relations by staying informed of in‑house and area functions to answer questions and concerns in person and on the telephone.
• Operate the PBX equipment: accept incoming calls, assist outgoing calls, schedule and set wake‑up calls, and page guests.
• Perform the duties of a Front Desk Clerk, including express checkouts.

Requirements

High school education or equivalent experience. Must be able to stand for 90% of the shift, perform repeated bending and kneeling, reach all areas of the hotel, and occasionally lift up to 25 lbs.

Qualifications

Accounting background preferred, but not required.