Night Auditor Full-Time

What will you be doing?

• Perform front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, running audit reports, and taking accurate messages for guests and management.
• Perform data entry and guest transactions on front desk computer system, utilizing hotel PMS (Property Management System).
• Provide quality service for guests in an efficient, professional and courteous manner.
• Take ownership of guest complaints and provides prompt solutions within scope of authority.
• Monitor front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary.
• Work with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work.
• Responsible for accurate cash control to include keeping cash drawer and ensuring that all funds are accounted for and deposits made according to policy.

What do you bring to the role?

• Ability and willingness to work the overnight, 3rd shift
• High school diploma or equivalent is required
• Previous Night Audit experience is preferred
• Overnight and Weekend availability is required
• Ability to understand, follow, and effectively communicate both written & verbally in English
• Thorough understanding of basic math and accounting skills
• Ability to make sound decisions with little supervision and to work under pressure in a fast paced environment

About the role

The Hilton Milwaukee is Milwaukee’s largest hotel, built in 1927 as the Schroeder Hotel and now part of the Marcus Hotels & Resorts portfolio. Known for its unique character and style, the hotel offers 729 well-appointed guest rooms and over 34,000 square feet of meeting and event space. The Hilton Milwaukee is a division of The Marcus Corporation, which has a rich 60-year history of operational and service excellence.

Qualifications

A high school diploma or equivalent is required. Previous Night Audit experience is preferred. Overnight and weekend availability is required. Must have ability to understand, follow, and effectively communicate both written & verbally in English. Thorough understanding of basic math and accounting skills. Ability to make sound decisions with little supervision and to work under pressure in a fast-paced environment.

Skills

Must have the ability to work the overnight, 3rd shift. Must have the ability to take ownership of guest complaints and provide prompt solutions. Must have the ability to monitor front desk areas for safety, security, and appearance and report any issues as necessary. Must have the ability to work with housekeeping and maintenance departments to assess room status for cleanliness, maintenance, and any repair work. Must have the ability to perform accurate cash control and ensure all funds are accounted for and deposits are made according to policy.

Benefits

Free, well-balanced meal every shift
Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
"Two for one" movie theater coupons at Marcus Theatres
Early wage access
Paid time off
Medical, dental, and vision insurance (offered after 30 days of employment)
Company-paid life insurance
Employee assistance program offer
401k with employer match

Schedule

Overnight and weekend availability is required.

Pay

Details of pay are not specified in this posting.

Benefits

Details of benefits are not specified in this posting.