Night Auditor / Front Desk Agent-Hampton (Georgetown)

Core Responsibilities

• Execute the official end-of-day system rollover via Hilton PEP, troubleshooting system alerts and ensuring proper system closeouts.
• Audit, balance, and verify all daily front desk cash flows, credit card transactions, and room revenue accounts against system records.
• Manage late-night check-ins, early departures, and handle overnight reservation inquiries with a warm, "Hamptonality" customer mindset.
• Compile, organize, and distribute critical daily operational journals and financial summaries to hotel management.
• Maintain building security, monitor the property lobby and access points, and confidently handle any overnight emergencies following standard procedures.
• Set up early coffee & assist with preparation for the breakfast shift.

Qualifications & Skills Required

• Experience: Minimum of 1 year of hotel front desk or auditing experience, with direct, functional proficiency using Hilton's PEP software.
• Technical Aptitude: Strong math skills, sharp analytical abilities, and high comfort levels balancing financial data spreadsheets.
• Reliability: Proven history of excellent attendance and punctuality, which is vital to solo overnight property coverage.
• Communication: Courteous and professional English communication skills to resolve guest concerns independently.
• Educational Background: High school diploma or equivalent.

Benefits & Perks

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment
• Generous Hilton Honors Team Member Travel Discounts globally