Night Auditor

Pay: $18.50/hr

About the role

Join our Pack: Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Responsibilities

• Welcome guests by greeting, answering questions, responding to requests
• Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys
• Establishes credit by verifying credit cards or obtaining cash
• Directs guests to rooms by showing location on resort map
• Congveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
• Provides concierge duties to guest by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel
• Maintains records by entering room and guest account data
• Collections revenue by entering services and charges, computing bills, obtaining payment
• Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
• Secures guest's valuables by processing lost and found to the housekeeping department
• Prints appropriate reports and distributes to management
• Prints or emails express check out folios to be distributed by security to departures
• Completes Manager on Duty training
• Aids accounting in the completion of researching any out of balance amounts each night
• Batches credit cards and gift cards, researches variance each night
• Ensures operating systems (Micros and OPERA) balance each night
• Researches any balances in PI accounts nightly and checks them in and out each night
• Organizes credit card receipts by type nightly

Qualifications & Skills

• High School Diploma (or equivalent education/experience)
• Strong basic math skills (addition, subtraction, division, multiplication)
• Must be flexible regarding schedule, based on business demands
• Previous experience demonstrating strong customer service
• Successful completions of a criminal background check and drug screen
• Previous OPERA experience
• Previous experience balancing financial transactions
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Proven teamwork skills
• Enthusiastic and energetic
• Excellent communication skills

Physical Requirements

• Ability to lift up to 20 lbs.
• Able to sit and/or stand for long periods of time

Benefits

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Application Instructions

Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.

Position Close Date: