Night Auditor
The Night Manager position at A & R Hospitality Group requires providing outstanding customer service and maintaining a positive attitude. A&R Hospitality Management operates 21 hotels across the U.S., managing over $100 million in assets.
About the Role
The Night Manager works at the front desk, greeting and checking in guests, processing reservations, answering phone calls, and resolving guest complaints. They also assist in other departments and perform a nightly audit according to brand and A&R standards.
Responsibilities
- Greet and check in arriving guests
- Check out departing guests
- Provide excellent customer service to all guests
- Makes reservations for guests arriving on the same day or future dates
- Answer incoming phone calls and respond to guest inquiries or requests
- Perform brand required tasks within the front desk system to process the hotel's nightly audit
- Block incoming reservations based on guest requests and room availability
- Block arriving reservations of all groups
- Maintain cleanliness of the back office and front desk area
- Anticipate guest needs for superior guest service
- Maintain confidentiality and security of proprietary company information and guest information
Requirements
Qualifications include always maintaining a professional appearance, registering all incoming guests, assisting in other departments, addressing and resolving guest complaints, and performing a nightly audit according to brand and A&R standards.
Skills
Essential skills include strong communication, problem-solving, and multitasking abilities.
Benefits
A&R Hospitality Group offers competitive pay, paid vacation time, hotel discounts, an Employee Assistance Program, paid training, medical/dental/vision insurance, supplemental insurance, and free Teladoc.
The company is committed to equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.