Night Auditor 539 E. Parkway Gatlinburg, US, TN, 37738

About the Role

Represents the hotel to guests throughout their stay, managing front desk operations, financial records, and guest services.

Responsibilities

• Register guests, assign rooms, and accommodate special requests.
• Verify guest payment methods and follow credit-checking procedures.
• Organize and communicate guest and room information to hotel personnel.
• Maintain front office accounting records, summarize daily financial activities, and compile reports.
• Track room revenue, occupancy percentages, and front office statistics.
• Post room charges, taxes, and guest transactions to accounts.
• Process guest check-outs, handle cashiering tasks, and manage safe deposit boxes.
• Use proper telephone etiquette and handle mail, packages, and messages.
• Communicate hotel services and amenities to guests.
• Attend department meetings and report unusual occurrences to management.
• Maintain cleanliness and neatness of the front desk area.
• Follow safety policies, procedures, and brand standards.
• Verify transactions, allocate charges to departments, and ensure accurate posting in the PMS system.
• Prepare daily reports (Housekeeping, Compass, Night Audit Packet, Flash Report).
• Balance daily charges, perform wake-up calls, and handle additional duties as assigned.

Requirements

• Willingness to work overnight, holidays, and weekends.
• Friendly, outgoing personality and professional appearance.
• Physical stamina: ability to reach, kneel, bend, and lift/push/pull up to 50 pounds.
• Strong verbal communication skills and ability to work in a multi-cultural environment.
• Capacity to handle high-volume work and stress positively.
• Ability to assist guests with complaints and work independently with minimal supervision.

Qualifications

• Complete knowledge of emergency procedures.
• Understanding of room status tracking and front office equipment.
• Working knowledge of reservations department procedures.