Nexus/Collections Supervisor (REVENUE SPECIALIST III) Compliance Division

This recruitment is open to individuals able to work in one of the following locations: Annapolis or Baltimore. The resulting certified eligible list may be used to fill several current and future vacancies for this position/function only.

About the Role

The Comptroller of Maryland’s Compliance Division is seeking two supervisors for the following areas:

• Individual Tax Audit (Baltimore) – Nexus Supervisor: Supervise and support auditors in the Federal Match & Income Generating Programs within the Individual Nexus Unit. Responsibilities include training auditors on the interpretation and application of income tax laws, monitoring a call center phone system, and assigning correspondence to agents.
• Individual Collections (Annapolis) – Collections Supervisor: Supervise employees in the Annapolis Collections Call Center Section. Responsibilities include training, monitoring, and evaluating staff on compliance and collection of delinquent taxes, maintaining attendance records, handling personnel matters, reviewing payment agreements, wage garnishments, property liens, and authorizing account adjustments.

Both positions involve supervising 3–7 employees to enforce collection of deficient income tax cases, including CP 2000, Fidos, Fagims, RARs, nonfilers, and regular assessment types.

Responsibilities

• Train and assist auditors/collectors in interpreting and applying federal and state tax laws.
• Monitor and evaluate employee performance in audit or collection applications.
• Maintain employee attendance records, approve/deny leave requests, and handle personnel matters.
• Review reports to ensure performance standards are met.
• Assign and review correspondence, payment agreements, wage garnishments, and property liens.
• Reconcile case balances, research payment discrepancies, and authorize account adjustments.
• Review delinquent cases for MVA license holds to determine payment requirements.
• Supervise enforcement of deficient income tax cases.

Requirements

Education: High school diploma or equivalency certificate, including or supplemented by a course in bookkeeping or accounting.

Experience: Five years of experience in tax assessment, collections, investigations, examinations, adjustments, or taxpayer services within two or more specialized fields of revenue administration (e.g., sales and use tax, income tax, withholding tax, alcohol and tobacco tax) or in the motor fuel/motor carrier tax field.

• Substitution: Associate of Arts degree may substitute for one year of experience.
• Substitution: Bachelor’s degree with twelve credit hours in accounting or auditing may substitute for two years of experience.
• Substitution: U.S. Armed Forces military service as a non-commissioned officer in finance technician roles may substitute year-for-year for required experience.

For education obtained outside the U.S., provide a foreign credential evaluation report from a NACES-approved service.

Selection Process

• Applications must demonstrate qualifications for the role; incomplete submissions may result in disqualification.
• Qualified applicants are placed on an unranked list for at least one year.
• All applicants must be legally authorized to work in the U.S. without employer sponsorship.
• Upon appointment, candidates must pass a fingerprint background check. Disqualifying charges include felonies, crimes of moral turpitude (e.g., fraud, embezzlement), identity theft, assault, or controlled substance offenses (excluding marijuana).
• Candidates must be at least 18 years old.

Benefits

State of Maryland benefits are available to eligible employees.