Next Generation Diagnostics Platform Program Manager

Job Summary

PACCAR's Aftersales Technology team is leading the transformation of its diagnostics ecosystem through the development of a Next Generation Global Diagnostics Platform. This high-visibility role will lead the evaluation, planning, business case development, and subsequent execution of a global initiative to modernize diagnostic and software programming capabilities across PACCAR dealers, customers, and manufacturing operations.

Job Functions/Responsibilities

• Lead the development of the business case, investment proposal, and implementation strategy for PACCAR's Next Generation Global Diagnostics Platform.
• Define platform scope, business objectives, future-state capabilities, and implementation options in collaboration with business and technology stakeholders.
• Develop cost estimates, resource requirements, implementation approaches, funding requests, and value realization models to support executive decision-making and capital planning.
• Collaborate with stakeholders and lead cross-functional workshops across PACCAR divisions, suppliers, and technology organizations to support a globally aligned solution approach.
• Partner with the Aftersales Product Manager to ensure proposed platform capabilities align with the long-term diagnostics strategy, customer needs, and future business objectives.
• Evaluate technology options, vendor solutions, industry trends, and competitive offerings to identify potential approaches for PACCAR's future diagnostics ecosystem.
• Develop and maintain program roadmaps, milestone plans, assumptions, dependencies, and decision points required to support business case development and executive review.
• Audit program risks, organizational impacts, implementation challenges, and mitigation strategies associated with future platform investment options.
• Prepare and present business cases, investment recommendations, funding proposals, and executive level materials to senior leadership to secure alignment, support decision making and obtain capital funding approval.
• Lead execution of the approved program, including management of scope, schedules, budgets, resources, risks, and cross-functional dependencies.
• Establish program governance, operating models, and execution plans following program approval.
• Communicate recommendations, progress, risks, opportunities, and key decisions to executive leadership and governance teams.
• Monitor program progress, communicate status to leadership, and proactively manage risks, issues, and mitigation plans.
• Track program performance, business outcomes, and value realization to ensure achievement of approved objectives.
• Drive risk management, operational excellence, continuous improvement, and organizational change management activities.

Qualifications

• Bachelor's degree in Engineering, Business, Technology, or a related field required.
• Master's degree or MBA preferred.
• 7+ years of experience in program management, product management, or a related industry required; commercial vehicle or automotive experience strongly preferred.
• Experience developing business cases, strategic roadmaps, and executive-level presentations preferred.
• Experience with vehicle diagnostics, service operations, connected vehicle technologies, or software-enabled products preferred.
• PMP, PgMP, Agile, Scrum Product Owner, or similar certification preferred.
• International business experience preferred.
• Ability to travel domestically and internationally up to 25%.
• Proficiency with Microsoft Project, Power BI, SharePoint, Teams, and related tools.
• Six Sigma training preferred.

Skills & Competencies

• Proven success leading complex, cross-functional programs in a global matrix organization.
• Strong product management, business case development, and strategic planning skills.
• Advanced program management expertise, including Agile, PMI, Stage-Gate, or similar methodologies.
• Excellent analytical, problem-solving, organizational, and communication skills.
• Strong technical aptitude with the ability to translate complex technical concepts into business value.
• Ability to influence stakeholders and drive alignment without direct authority.
• Experience presenting recommendations, program updates, and business cases to executive leadership.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

PACCAR Benefits

• 401(k) with up to a 5% company match.
• Fully funded pension plan that provides monthly benefits after retirement.
• Comprehensive paid time off - minimum of 10 paid vacation days (additional days with additional seniority/years of service), 12 paid holidays, and sick time.
• Tuition reimbursement for continued education.
• Medical, dental, and vision plans for you and your family.
• Flexible spending accounts (FSA) and health savings account (HSA).
• Paid short and long-term disability programs.
• Life and accidental death and dismemberment insurance.
• EAP services including wellness plans, estate planning, financial counseling and more.

Additional Information

• PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
• PACCAR Parts is an E-Verify Employer.
• PACCAR has success with diverse teams of employees working together to achieve excellent results.
• This position is eligible for a holiday gift.
• The salary range for this position is $119,100 - $168,300 annually.
• This role is eligible for the full range of benefit options listed above.
• Division Information: PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF, and TRP dealers around the world.
• Company Information: PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt, and DAF nameplates and also provides customized financial services, information technology, and truck parts related to its principal business.