New York Workers' Compensation Customer Service Representative/ IME Scheduler

Job Summary

The NY Workers' Compensation CSR / IME Scheduler is responsible for handling new cases, assigning them to physicians, and ensuring proper documentation and client interaction.

Major Duties & Responsibilities

• Handling Receipt of New Cases: Intake new cases, verify information, and draft cases in the Dane Street system.
• Assignment of Cases: Assign/schedule new cases to physicians based on availability and client requirements.
• Oversight of Cases: Monitor and track cases to meet deadlines.
• Client Interaction: Update clients on cases in progress and ensure proper documentation is provided.
• Other Duties & Special Projects: Assist with additional tasks as needed.

Education/Credentials

An Associate's Degree is preferred.

Job Relevance Experience

Business experience in a healthcare and/or insurance setting is preferred.

Job Related Skills/Competencies

• Present exceptional communication skills with a clear understanding of company business lines.
• Apply critical thinking and manage time efficiently to meet specific deadlines.
• Have computer literacy and typing skills.

Working Conditions/Physical Demands

Long periods of sitting and computer work. Any lifting, bending, traveling, etc. required to do the job duties listed above.

Working From Home Technical Requirements

• Supply and support their own internet services.
• Maintain an uninterrupted internet connection.

Benefits

• Medical, dental, and vision coverage for employees and their families.
• Voluntary life insurance options for employees, spouses, and children.
• Hospital indemnity, critical illness, accident indemnity, and pet insurance plans.
• Basic life insurance, short-term disability, and long-term disability coverage at no cost.
• A generous paid time off policy.
• A 401(k) plan with a company match.
• Apple equipment and a media stipend for remote workspace.

About Dane Street

A fast-paced, Inc. 500 Company with a high-performance culture, we process over 200,000 insurance claims annually for various clients. We provide customized Independent Medical Exams and Peer Review programs to assist our clients in reaching appropriate medical determinations.