New York Store Operations Manager

About the role

At CubeSmart Self-Storage, you’ll be part of a culture that invests in its teammates with real opportunities to grow and advance across the U.S.

Responsibilities

• Manage and maintain the property, including customer service and property maintenance tasks.
• Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interact face to face with customers, provide excellent service, and build rapport.
• Meet monthly sales goals and metrics.
• Walk the property to perform daily operational tasks including lock checks and showing units to customers.
• Work both independently and on a team to rent self-storage spaces, sell store merchandise, manage the leasing process, accept payments using the Point-of-Sale System (POS), complete daily bank deposits, and make courtesy calls to customers regarding late payments.
• Manage the invoice review and approval responsibilities within the database.
• Process invoices, manage reports, and handle the legal process of auctions.
• Oversee the store’s expense budget while maintaining store supplies and retail inventory.
• Perform physical tasks including daily walks of the property, cleaning units and store grounds, opening and closing storage doors (up to 50 lbs.), mopping, sweeping, changing light bulbs, cleaning out storage units, and maintaining a clean and safe facility to meet company guidelines (e.g., clean restrooms, neat landscaping and parking areas, tidy storage doors, and a decluttered office space).

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high-quality customer service to a diverse customer market.
• A self-driven mindset with a strong operational focus.
• Basic computer skills including MS Office products.
• Ability to work Saturdays and Sundays.
• Physical ability to frequently stand, sit, kneel, crouch, crawl, bend, climb, or balance on a ladder.
• Authorization to work in the U.S. without the need for current or future sponsorship.

Pay

$21.00 – $23.00 per hour depending on experience plus bonus opportunities.