New York Store Operations Manager

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Maintaining customer relationships through regular communication and follow-up.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.
• Processing invoices, managing reports, and legal process of auctions.
• Overseeing the store’s expense budget while maintaining store supplies and retail inventory.

Requirements

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS office products.
• The ability to work Saturdays and Sundays.

Qualifications

• You must have the ability to work Saturdays and Sundays.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.