NEW WAY RETAIL ASSOCIATE

Position Summary

The position of Retail Associate is at New Way YFC Thrift Store and will interact with the public, process sales transactions, receive donated items, process donations and restock the store. This position will also oversee teen employees, developing them in their skills and mentoring them in their work ethic. There will be opportunities to be involved in direct ministry activities, as New Way is a ministry site for Kalamazoo Youth for Christ. Building relationships with adult and teen volunteers is a key job function.

Essential Functions

• Arriving at the work site with enough time to be ready to work at the start time.
• Arriving in the designated work uniform.
• Maintaining a positive and professional attitude; no cursing, foul language or offensive speech are permitted.
• Demonstrating a strong work ethic; making the most of every work hour and serving others while doing so.
• Sorting, tagging and hanging clothing as directed.
• Intaking and sorting donations.
• General housekeeping, as directed.
• Checking out customers and bagging items while demonstrating excellent customer service.
• Maintaining a clean and safe work environment.
• Reporting any safety concerns to the General Manager or staff member in charge.
• Completing all assigned tasks on time as directed by the New Way General Manager or staff member in charge.
• Assisting with any other tasks as directed by the New Way General Manager.
• Maintaining personal integrity and professional courtesy at all times.

Retail Responsibilities

• Cash register and cash handling; learning a Point of Service System
• Demonstrating excellent customer service skills
• Dealing patiently with difficult customers
• Stocking and inventory management
• Ability to lift and carry up to 50 lbs.
• Ability to move large furniture with carts or dolly.

Spiritual Responsibilities

• Sseek God’s guidance and wisdom, through prayer and meditation, for the organization as a whole as well as for specific ministry initiatives.
• Participate and lead regular times of prayer, devotion and worship as a regular aspect of your role within YFC.
• Teach and preach from the Holy Bible at YFC staff meetings, conferences, camps and events.
• Model empathy, humility and care for all people. This includes promoting equity and inclusion in word and in the practice of faith expression.

Credentials Required & Preferred

• A High School Diploma and Associates degree preferred
• A passion to drive production, sales, customer service, and customer experience is a must
• Management experience a plus
• Must feel a calling to work with youth
• Must have a good record in working with children and youth; cannot be on the CPS Registry or the Sex Offender Registry