New Store - Customer Service & E-Commerce Supervisor - Full Time - Midlothian, Virginia - Opening Early Fall 2026

About the role

Support the Customer Service & E‑Commerce programs by leading processes that affect the checkout experience and grocery delivery & pickup at the assigned store. Focus on safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. Monitor key performance indicator metrics and visual cues in‑store to assess team performance. Manage daily operations including capacity, labor utilization, pick processes, task execution for E‑Commerce, and cash management, customer demand, labor utilization, and store processes for Customer Service. Support the Team Leader in leading and developing Team Members while upholding Whole Foods Market core values, Leadership Principles, and health and safety regulations.

Responsibilities

• Deliver outstanding customer experience and hold Team Members accountable for service excellence.
• Establish clear expectations for balancing in‑store customer service with online order completion.
• Monitor in‑store and online customer flow; assign tasks to balance the needs of all customers.
• Stay aware of relevant competitors and industry trends.
• Ensure effective and efficient responses to customer questions, requests, and concerns.
• Support collaborative relationships with departmental leaders, store leadership, and 1P/3P partners (e.g., Amazon delivery drivers).
• Foster a positive environment of teamwork, mutual respect, and high morale.
• Maintain Team Member safety and security standards and ensure regulatory compliance.
• Develop, coach, mentor, and motivate Team Members to sustain high performance and minimize turnover.
• Maintain cleanliness of workspaces, including staging areas and coolers.
• Secure equipment such as MSRs, phones, and currency counters.
• Proactively identify process improvement opportunities.
• Consistently communicate and model Whole Foods Market core values and leadership principles.

Skills

• Task management ability to balance dynamic customer flows.
• Strong analytical skills for root‑cause analysis of underperformance.
• Excellent interpersonal, motivational, team‑building, and customer‑relationship skills.
• Capability to teach others in a positive, constructive manner.
• Proficiency with email, Microsoft Office, and operations‑related applications.

Qualifications

• 12+ months retail experience.

Physical Requirements / Working Conditions

• Must be able to lift 50 lb.
• In an 8‑hour shift: standing/walking 6–8 hours.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Required motions: bending, twisting, squatting, and reaching.
• Exposure to FDA‑approved cleaning chemicals.
• Exposure to temperatures < 32 °F (freezing), 32‑40 °F (refrigerators), > 90 °F.
• Ability to work in wet and cold environments.
• Flexible schedule required, including nights, weekends, and holidays.
• Use of tools and equipment such as box cutters, electric pallet jacks, and other heavy machinery.

Pay

The wage range for this position is $15.50‑$29.20 hourly, commensurate with experience.

Benefits

Whole Benefits offers a wide range of benefits for full‑ and part‑time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility is determined by the applicable Whole Benefits plan at the date of hire and may vary based on work location, length of service, and job type.