New Patient Coordinator (Madison)

About us

At Orthodontic Experts, we are passionate about delivering exceptional patient care and advancing the standard of orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, Indiana, and Indianapolis, and more on the way, we are a rapidly growing organization committed to transforming smiles and changing lives.

We are seeking dedicated team members who share our commitment to high-quality care and who embody our Core Values:

• Accountability
• Continuous Improvement
• Inclusion
• Integrity
• Respect
• Teamwork
• Transparency

If you’re looking to grow your career with a purpose-driven, patient-centered organization, please apply with us.

We also offer competitive pay!

Pay

Pay Range: $17.00-$18.00 per hour plus bonuses!

Job Description

If you are looking to begin a career in ortho this is the springboard position for you! You will be greeting new patients and welcoming them to the practice. Following the office introduction, you take records (pictures and x-rays) which will be utilized to set a treatment plan for the new patient.

Duties

• Taking clear x-rays.
• Taking clear photos.
• Taking accurate scans for retainers.
• Aiding in sterilizing equipment.
• Maintaining a clean working environment (not limited to picture & X-ray area).
• Working with the Treatment Coordinator to ensure patient case acceptance by orchestrating a “warm hand-off” to the TC.
• Assisting in meeting and/or exceeding monthly and annual clinic goals.
• Covering topics such as payment options and providing the patient with general information regarding insurance coverage as it relates to orthodontics.
• In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
• Participating in Marketing Events
• Other tasks as assigned.

Requirements

• High School Diploma/ GED
• New Patient Coordinators should have the ability to work independently, and in a team setting.
• Computer skills
• New Patient Coordinators should have the ability to travel & transport self to other practice locations.
• Minimum 6 months Chairside experience.

Working Hours/ Location

Monday – Wednesday 8:45am – 5:00pm
Thursday & Friday 6:45am – 3:00pm
2 Saturdays per month

2700 Eagan Rd, Madison, WI 53704
Travel availability to Beloit and Menomonee Falls

Benefits

• Paid Training
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
• Clinical Bonuses
• Paid Time Off
• Holiday Pay
• Medical, Dental, Vision, and Life Insurance
• Accident Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Pet Insurance
• Tuition Assistance Program
• Identity Theft Protection
• MetLife MetLaw Legal Insurance
• Transit Reimbursement - Commuter Account
• Free and discounted Orthodontic Treatments