New Patient Coordinator (Lawrence)

About the role

At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, and Indiana, and continued growth ahead, we are focused on transforming smiles and making a meaningful impact in the communities we serve. We are looking for team members who are passionate about high-quality care and align with our Core Values: Accountability Continuous Improvement Inclusion Integrity Respect Teamwork Transparency.

Job Description

• Greeting new patients and welcoming them to the practice.
• Following the office introduction, taking records (pictures and x-rays) which will be utilized to set a treatment plan for the new patient.
• Duties Include But Are Not Limited To:
  • Taking clear x-rays.
  • Taking clear photos.
  • Taking accurate scans for retainers.
  • Maintaining clean working environment (not limited to picture & X-ray area).
• Assisting in sterilizing equipment.
• Working with the Treatment Coordinator to ensure patient case acceptance by orchestrating a “warm hand-off” to the TC.
• Aiding in meeting and/or exceeding monthly and annual clinic goals.
• Discussing payment options and providing general information regarding insurance coverage as it relates to orthodontics.
• In the event you are traveling to another clinic, performing all duties and responsibilities of your role including administrative tasks.
• Participating in Marketing Events.
• Performing other tasks as assigned.

Requirements

• A High School Diploma/GED.
• New Patient Coordinators should have the ability to work independently, and in a team setting.
• Computer skills.
• Minimum 6 months Chairside experience.
• Bilingual - Spanish (Preferred).
• Travel availability Speedway and Greenwood.

Working Hours/Location/Pay

• Monday – Wednesday: 8:45 AM – 5:00 PM
• Thursday – Friday: 6:45 AM – 3:00 PM
• Every other Tuesday: 10:00 AM – 6:00 PM
• Saturdays: Currently no Saturdays shifts however will be in the future
• 5640 Emerson Way, Indianapolis, IN 46220
• Full time Rate of pay: $17.00 per hour

Benefits (for Our Full-time Employees)

• Paid Training.
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic).
• Clinical Bonuses.
• Paid Time Off.
• Holiday Pay.
• Medical, Dental, Vision, and Life Insurance.
• Accident Insurance.
• Short-Term Disability.
• Long-Term Disability.
• Employee Assistance Program.
• Health Savings Account.
• Dependent Care Account.
• 401(k) and matching.
• Pet Insurance.
• Tuition Assistance Program.
• Identity Theft Protection.
• MetLife MetLaw Legal Insurance.
• Transit Reimbursement - Commuter Account.
• Free and discounted Orthodontic Treatments.