New Patient Coordinator II (Greenwood)

About the role

At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, and Indiana, and continued growth ahead, we are focused on transforming smiles and making a meaningful impact in the communities we serve. We are looking for team members who are passionate about high-quality care and align with our Core Values: Accountability Continuous Improvement Inclusion Integrity Respect Teamwork Transparency.

Job Description

As a New Patient Coordinator II (NPC II), you will be set on the training path of an Orthodontic Assistant in training. Under the supervision of the orthodontist, the NPC II is responsible for learning and mastering various orthodontic procedures. They must be able to demonstrate that they are grasping the procedures and are able to perform them by making progress towards mastering the procedures and performing them independently or under the direction of the orthodontist. The NPC II will also act as a backup for the NPC role, which consists of taking records (pictures and x-rays) used for creating a treatment plan for the new patient.

• Under the supervision of the orthodontist, the NPC II is responsible for learning and mastering the following orthodontic procedures.
  • Absorbent bonding top and bottom, as well as bonding fixed retainers.
  • Debonding
  • Rebonding brackets
  • Using various digital scanners
  • Making clear retainers
  • Delivering expanders, space maintainers and forsus
  • Taking clear x-rays
  • Taking clear photos
  • Taking accurate scans for retainers
  • Assisting in sterilizing equipment
  • Maintaining clean working environment (not limited to picture & X-ray area)
• Work with the Treatment Coordinator to ensure patient case acceptance by orchestrating a “warm hand-off” to the TC.
• Aid in meeting and/or exceeding monthly and annual clinic goals.
• Provide information regarding insurance coverage as it relates to orthodontics.
• In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
• Participate in Marketing Events
• Completion of annual compliance training

Requirements

• High School Diploma/GED
• New Patient Coordinators should have the ability to work independently, and in a team setting.
• Computer skills
• New Patient Coordinators should have the ability to travel & transport self to other practice locations.
• Minimum 6 months Chairside experience.
• Bilingual - Spanish (Preferred)

Working Hours/Location

• Monday – Wednesday: 8:45 AM – 5:00 PM
• Thursday – Friday: 6:45 AM – 3:00 PM
• Every other Tuesday: 10:00 AM – 6:00 PM
• Saturdays: Currently no Saturdays shifts however will be in the future
• 1001 N State Rd 135, Suite A1, Greenwood, IN, 46234
• Travel availability to Lawrence and Speedway

Benefits (for Our Full-time Employees)

• Paid Training
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
• Clinical Bonuses
• Paid Time Off
• Holiday Pay
• Medical, Dental, Vision, and Life Insurance
• Accident Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Pet Insurance
• Tuition Assistance Program
• Identity Theft Protection
• MetLife MetLaw Legal Insurance
• Transit Reimbursement - Commuter Account
• Free and discounted Orthodontic Treatments

Pay

$18.00 per hour