New Patient Coordinator - Gynecology Oncology

About the role

This position is responsible for all aspects of new patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Provides administrative support and coordination for all aspects of patient care for new patients, primarily focused on supporting incoming telephone calls.

Responsibilities

• Trips issues and answers general questions, with the goal of resolving requests in real time
• Completes patient intake for each caller, including those resolved, or those requiring action by disease center New Patient Coordinator
• Serves as a liaison for patients including efficient routing of calls per telephone triage guidelines
• Collaborates with New Patient Coordinator team to ensure seamless coverage and task management in times of full and partial staffing levels
• Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary
• Ensures quality clinical care and adherence to standard operating procedures and compliance requirements
• Provides program specific information to callers and refer calls as necessary
• Schedules patient visits, and manages changes, ranging in complexity for one physician appointment to multiple care provider appointments
• Provides information to the patient regarding the need for insurance referral(s) and refers calls as appropriate
• Affords assistance in processing paperwork associated with clinical care including managing materials requests, signing up for EMR portal
• Strives to meet defined service levels and key performance indicators

Requirements

• Ability to comprehend and implement new concepts or modifications to processes requests quickly
• Excellent communication, organizational, and customer service skills
• Strong attention to detail
• Must possess the ability to multi-task and problem solve on the spot
• PC proficiency required

Qualifications

• The position strongly prefers a bachelor’s degree in health administration or a related field, along with up to 1 year of experience in healthcare and/or customer service.

Skills

• Knowledge of healthcare policies and procedures
• Excellent interpersonal and communication skills
• Ability to manage multiple tasks and prioritize effectively

Benefits

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Pay

$45,500.00 - $54,400.00

Schedule

N/A