New Patient Coordinator Cancer Center 4th Fl Perelman

Job Summary

This position is responsible to provide optimal new patient coordination in an integrated, multi-disciplinary environment. Care will be coordinated across multiple specialties and ancillary departments within UPHS. Employee will ensure that all new patients are well prepared for their first visit by making certain patients are being seen by the appropriate physician and specialty and that patients arrive for their appointment with all pertinent information to ensure optimal care coordination (medical records, test results, referrals, copays).

Responsibilities

• Act as point of contact for all new patients for department.
• Serve as specialty expert of nuances of care coordination so that patients are seen by the appropriate physician and specialty.
• Schedule new patient appointments with appropriate physician and/or group with emphasis on working with providers on a regular basis to ensure that the right diagnosis and patient is scheduled with appropriate provider.
• Cover new patient appointments as needed with Patient Facilitated Services and Penn Health Referral.
• Follows new patient coordination protocols to ensure that patients are coordinated and prepared for visit in an organized, consistent and seamless manner.
• Cover all facets of new patient appointment – scheduling, coordination of medical records, test results, pathology results – all information needed to ensure an optimal level of care coordination.
• Cover the scheduling of diagnostic tests, other evaluations and review of necessary information prior to new patient appointment.
• Responds to patient inquiries or problems. Answers questions regarding practice, procedures, tests, directions etc.
• Cover the coordination and retrieval of outside medical records to ensure receipt and appropriation (review by provider, scanning, etc.) of records for visit.
• Cover the retrieval, processing and returning of patient radiology films, CDs, slides and other related items.
• Manages physician new patient IDX schedules, ensures appropriate preparation of new patient charts and information 48 hours prior to date of new patient visit or services.
• Reschedules new patient appointments appropriately. Ensures optimal patient experience through coordination and communication.
• Follows Health System and Department Protocols for Epic Messaging. Communicates issues affecting flow with managers and providers as necessary. Keeps manager aware of potential issues or problems as they arise.
• In partnership with CPUP, SOM, and the University, maintains accountability compliance with all federal, state and local regulatory standards and requirements, including JCAHO, Department of Health, funding agencies, FDA, HIPPA, HCFA, DPW, LCGME, SCGME, department specific guidelines and other.
• Ensures patients have been properly registered and referred to Financial Counseling. Makes sure new patients arrive for new patient appointment with referral and copays, as appropriate.
• Makes sure new patients arrive for new patient appointment with referral and copays, as appropriate.
• Readily adopts and is engaged in practice operation changes.
• Is proficient in the use of all system applications necessary for practice operations, including, but not limited to: IDX (and its applications), ONTRAC, EPIC, MEDVIEW, NAVICARE, CHART ONE.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.

Qualifications

• H.S. Diploma/GED (Required).
• 5+ years of experience in a medical office setting or Customer Service experience (Required)
• College-level coursework in business, accounting, or health care administration strongly preferred.
• Specific knowledge of precertification requirements, CMS medical necessity required, and third-party billing knowledge is ideal.
• Experience with spreadsheet and word processing software preferred.
• Knowledge of medical terminology and office procedures.
• Bachelor's Degree and 2 years of experience in a medical office setting or customer service experience (Preferred).