New Patient Coordinator

Responsibilities

• Answers all incoming phone calls for new patient appointments in a timely and courteous manner.
• Schedules / reschedules new patient appointments in a timely and efficient manner.
• Effectively handles initial conversations with patients regarding financial matters with tact and diplomacy, ensuring the highest level of confidentiality.
• Requests initial referral / authorization and medical records for new patient packets.
• Prepares and mails thank-you letters and new patient packets in a timely and professional manner.
• Continually updates patient chart information for expired, PRN, and discharged patients, and provides list to billing office in a timely manner.
• Accurately processes and closes accounts for new patients not presenting for treatment.
• Effectively participates in marketing / outreach efforts to referring physician offices and outside office staff.
• Ensures plants / flowers are ordered for expired patients, as appropriate.
• Accurately updates forms for department and orders supplies as needed.
• Cross-trains in all other New Patient Department positions; maintains a strong working knowledge of each position.
• Effectively performs other clerical duties as assigned.

Qualifications

• High School Diploma, GED or equivalent work experience, preferred.
• Zero to two years related work experience or training; strong customer service background, preferably in healthcare environment.
• Bilingual in Spanish highly desired.