New Patient Coordinator

Job Description

Beacon has an excellent opportunity available within our clinic as a New Patient Coordinator. If you are looking for exciting, flexible, and stimulating work with meaningful advancement opportunities available, then consider Beacon the right place for you!

Job Duties

• Receives all new patient referrals, builds charts, circulates new patient form, and works closely with front office supervisor to monitor status of referral.
• Fax thank you letter to referring provider.
• Call patients when referral received, obtain insurance information and any missing basic patient information to complete chart.
• Provides initial insurance information to preauthorization team.
• Obtains a release of information from patient when needed.
• Contacting referring provider and other pertinent facilities for additional records required by Beacon before the patient is seen.
• Communicates appropriately with back-office team and providers for scheduling parameters for specific referral.
• Communicates with patient to arrange new patient appointment and set expectations around first visit needs.
• Closes out referral and inputs information in electronic chart.
• Manages current and future electronic schedules to ensure appropriate, timely scheduling.
• Sends new patient information packets including map, ROI’s, etc. when needed.
• Maintains new patient spreadsheet daily and monthly referral summaries.
• Maintains unscheduled new patient appointments to ensure patients are scheduled within the mandatory timeframe.
• Operates multiple medical software programs including Microsoft office.
• Responsible for documenting and maintaining processes for new patient coordination.
• May operate as back-up front office, checking in patients and participating in the phone answering throughout the day.
• Creates and supplies clinic with new patient packets.
• Collaborates with fellow NPCs to ensure cross training, coverage, and organization between workflows.

Required Skills/Abilities

• Compassionate and caring bedside manner
• Excellent attention to detail and ability to balance competing priorities
• Excellent customer service skills
• Data management and organizational skills
• Experience delegating and supervising office tasks to staff
• Clerical training and experience
• Ability to communicate with people with various levels of medical knowledge in both written and verbal forms
• Diagnostics and problem-solving skills
• Computer software proficiency
• Emotional intelligence

Location

3815 N. Schreiber Way Unit 101 Coeur D'Alene, ID 83815

Benefits

• Paid Time Off
• Health Insurance, including dental and vision
• 401(k) Plan
• 8 paid, closed-clinic holidays
• Professional development fund
• Employee assistance program

Beacon Core Values

• Compassion
• Grace
• Honesty
• Humor
• Respect
• Trust