New Loan Setup Specialist

About The Job

This position is located in the Mortgage Servicing Division of SC Housing. In this role, you will work under limited supervision of the Cashiering & REO Manager, supporting the daily operations of SC Housing New Loan Set Up department. Provide prompt, courteous customer service to SC Housing customers as a point of contact for new loan customers. Responsible to provide a positive, professional image of SC Housing.

Your Duties Will Include

• Assist new customers with setting up online accounts.
• Populate and maintain mortgagee clause tracking sheet
• Update mortgagee clauses online with insurers that provide this functionality. Perform follow up via e-mail/phone with other insurance providers/agents to ensure Hazard Insurance policies for new borrowers list SC Housing as Mortgagee.
• Assist with processing daily escrow mail
• Provide assistance to NLSU team with onboarding new loans as needed.

Minimum And Additional Requirements

Agency Minimum Qualifications:

• A bachelor's degree in business administration, accounting, management or a related field.
• OR An associate's degree and two (2) years of full-time, relevant experience.
• OR A high school diploma or equivalent and four (4) years of full-time, relevant experience.

Additional Requirements:

• Knowledge of personal computers, Windows operating system, and Microsoft Office Suite with strong proficiency in Excel, Word, and Outlook.
• Must have exceptional written and verbal communication skills in order to communicate effectively with customers, staff and peers with a customer-oriented focus.
• Strong interpersonal skills.
• Ability to exercise judgment and discretion in performance of duties.
• Ability to establish and maintain effective internal and external working relationships.
• Must be detail oriented and analytical with the ability to organize multiple tasks and set priorities.
• Ability to work within strict deadlines and meet regulatory compliance.
• Expected to be innovative and actively seek solutions to streamline duties and exercise personal initiative in all areas of job performance.
• Must be able to lift and carry files, books and reports weighing up to 20lbs.
• Must be able to perform filing, desk work and operate general office equipment.
• Must be able to sit or stand for prolonged or intermittent periods of time while sharing, gathering or presenting information to other staff members or external parties.
• Ability to continuously stand or walk, climb or balance, stoop, kneel crouch, crawl, and lift frequently.
• Ability to use hands/finger to handle or feel; reach with hands and arms.
• Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Employee must be able to perform the above-mentioned tasks with or without reasonable accommodations.

Benefits

• Telecommuting options
• Accrued Paid Time Off (15 days annual/vacation leave per year and 15 days sick leave per year)
• 13 paid holidays
• PEBA Health, dental, vision, long term disability, and life insurance for employees, spouses, and children
• PEBA Perks
• Free Telehealth Visits for State Health Plan members
• Free Health Coaching for State Health Plan members
• State Retirement Plan
• Deferred Compensation Programs 401k and 457 plans
• MoneyPlus (tax-favored accounts program)
• Employee Assistance Program
• Employee Discount Programs (PerksCard, TicketsatWork, and WeSave)
• Casual Fridays
• Tuition Reimbursement Program (after 6 months of employment)
• Public Service Loan Forgiveness (PSLF) Eligible Employer