New! Housekeeping Supervisor Hotel West & Main, Conshohocken

Responsibilities

• Aid the Executive Housekeeper in managing daily housekeeping and laundry operations.
• Oversight of all housekeeping staff and preparation of assignment sheets to ensure guestroom, public space, restroom, office, and conference area cleanliness, service, and product quality standards.
• Provide strong leadership and be readily accessible to staff.
• Support a highly motivated and trained staff striving for excellence in service and cleanliness.
• Participate in monthly staff meetings with the entire housekeeping staff to communicate, update, and address staff concerns or input.
• Respond to and follow through on guest requests, concerns, and problems.
• Maintain or exceed standards of cleanliness and consistently deliver excellent guest service.
• Check unoccupied rooms to ensure they are guest-ready.
• Report all discrepancies to the Executive Housekeeper.
• Record lost and found articles and secure them in the proper area.
• Conduct public area and room inspections to evaluate the physical condition of the hotel and recommend necessary repairs, painting, and furnishing upgrades.
• Assist the Executive Housekeeper in establishing and maintaining a regularly scheduled cleaning program that includes floor care, deep cleaning, replacement of shower curtains, etc.
• Conduct training and coaching sessions on departmental policies and chemical and equipment usage.
• Monitor the administrative functions of the office to ensure accurate record keeping throughout the department.
• Maintain inventories of amenities, chemicals, and other supplies to ensure items are in stock and reordered in a timely manner.
• Supervise and conduct daily detailed inspections of guest rooms, public areas, and back of the house.
• Ensure compliance with hotel's standard of excellence, health, sanitation standards, and regulations to achieve a high level of cleanliness and guest satisfaction.
• Refer and follow up on maintenance issues with the Maintenance Engineer to protect hotel assets, ensuring a safe, accident-free environment for guests and employees.
• Recommend operational efficiencies and innovations to improve service and quality assurance.

Qualifications

• High School Diploma or equivalent.
• Minimum of one year housekeeping supervisor experience with at least three years housekeeping experience.
• Ability and willingness to work on holidays and weekends.
• Knowledgeable of Housekeeping Operations, and ability to work under stress and deadlines.
• A starter and not a follower, a perfectionist with respect for others.
• Communicate instructions effectively to staff and create a safe and comfortable environment.
• Balance constructive criticism with positive feedback.
• Add, subtract, multiply, and divide in all units of measurement, using whole numbers, common fractions, and decimals.
• Ability to push, pull, carry, and lift 50 pounds on a regular basis throughout the shift.
• Motion furniture, frequent walking, standing, bending, and stair climbing are also regular requirements of the job.

Benefits (Full Time Associates Only)

• Competitive wages.
• Comprehensive benefit package including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

About the Role

• We offer a culture based on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun.
• Our Associate First policy is a way of life, providing a great work environment for our associates and offering training & development and career advancement opportunities.
• We engage our associates with fun activities on property and show we care about them.
• We strive to hire the BEST associates in the market.

Schedule

(Details on schedule will be provided during the interview process.)

Pay

(Details on pay will be provided during the interview process.)