New Home Sales Consultant

Position Overview

*This is a commission-based role*

Responsibilities

• Drive Sales Process
• Deliver outstanding customer service through inbound phone calls in accordance with the Starlight homes training.
• This includes educating interested parties about products, setting appointments, and answering questions in a professional manner.
• Develop, practice, and deliver a good sales presentation consistent with company training.
• Responsible for a high level of activity including, but not limited to engaging with new prospects, following up with interested prospects, and setting appointments to close.
• Respond to customer queries in a prompt and efficient manner.
• Maintain a good line of communication with Starlight Homes team members.
• Attend, provide updates, and actively participate in weekly meetings as scheduled.
• Communicate with Sales Manager and present organized information regarding passive and engaged prospects.
• Utilize all resources to transition leads into prospective customers and consistently follow up with customers who are under contract.
• Enter leads, appointments, and all communication into Salesforce daily.
• Develop and maintain relationships with realtors. This includes visiting real estate offices, networking, and conducting business with realtors.
• Presenting Starlight homes in a knowledgeable and professional manner.
• Be a subject matter expert on the homebuilding process, and be able to educate all prospects on what to expect throughout the process.
• Impose self in community information and trends, including schools, utilities, tax information, recreational areas, shopping areas, etc. along with any other additional information requested by Starlight clients.
• Work with all clients to understand and identify their vision while aligning the perfect home to meet their needs.
• Use training modules to stay consistent with Starlight’s process, and continuously strive to improve Sales delivery.
• Call all customers night before loan application to ensure they are prepared with all necessary documents.
• Call all customers the night of sale to congratulate them on their new home and to thank them for choosing Starlight Homes.
• Call all customers under contract at least once a week to maintain customer rapport.
• Respond to phone calls and e-mails between Starlight team within 24 hours.

Qualifications

• At least 2 years of direct sales or customer service experience.
• This role may require a valid and active real estate license, subject to state requirements.
• Valid/Active Driver's License Required.
• Ability to work weekends (but will either have Monday/Tuesday off, or Thursday/Friday off).
• Work onsite at the model home or mobile office within the community.
• Experience working with Microsoft Office products and ability to learn new software programs.
• Strong verbal and written communication skills.
• Exemplify a high level of professionalism in appearance and daily interactions with team, management, as well as customers.
• Support all members of the team, and exude a collaborative approach to ensure the success of self and others.
• Maintain an adaptable and flexible attitude.
• Must be able to handle high volume situations.
• Strong work ethic, drive, positive attitude, and decision-making skills.
• Maintain an organized workspace, and help to keep office presentable.

Typical Physical And Mental Demands

• Must be able to read, write, and speak fluently in English.
• Must be able to perform calculations.
• Employees in the position are required to be able to hear and have vision sufficient to utilize all office equipment.
• Use of hands and fingers is required to utilize standard office equipment.
• Requires occasional lifting up to 20 pounds.