Network Voice Engineer

We deliver competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, education assistance, paid time off, and more. Join us for growth opportunities performing essential work to support America’s food distribution system in a safe, inclusive environment with a culture of rewards, recognition, and respect.

About the role

We are seeking a Network Voice Engineer to join our growing IT team. In this role, you will design, implement, maintain, and troubleshoot enterprise voice and unified communications systems, focusing on VoIP infrastructure, call control platforms, gateways, SBCs, and integration with the data network to ensure high availability, call quality, and security. If you’re a problem-solver who thrives in a fast-paced environment and enjoys working with cutting-edge collaboration technologies, we’d love to hear from you.

Responsibilities

• Design, deploy, and support VoIP and Unified Communications solutions (on-prem, cloud, or hybrid)
• Manage and maintain call control platforms (e.g., Cisco CUCM, Cisco Webex Calling, Microsoft Teams Voice)
• Configure and support voice gateways, SBCs, SIP trunks, and PSTN connectivity
• Monitor voice quality and performance (latency, jitter, packet loss, MOS)
• Troubleshoot complex voice and network issues across LAN/WAN/Wi-Fi
• Implement QoS, VLANs, and network policies to ensure voice traffic prioritization
• Integrate voice systems with network infrastructure (routers, switches, firewalls)
• Perform upgrades, patches, and migrations with minimal downtime
• Ensure high availability, redundancy, and disaster recovery for voice services
• Maintain documentation, diagrams, and operational procedures
• Collaborate with network, security, and application teams
• Provide Tier 2/3 support and on-call escalation as needed

Requirements

• Bachelor’s degree in information technology, Engineering, or related field (or equivalent experience)
• 3–5 years of experience in VoIP and IP telephony
• Hands-on knowledge of SIP, RTP, SRTP, H.323 (preferred), codecs (G.711, G.729, Opus)
• Experience with Cisco Voice (CUCM, Unity, UCCX) or equivalent platforms
• Solid understanding of networking fundamentals (TCP/IP, routing, switching)
• Experience implementing QoS for voice traffic
• Familiarity with firewalls, NAT, VPNs, and voice security best practices
• Ability to troubleshoot using packet captures (Wireshark) and voice tools
• Strong documentation and communication skills
• On-call rotation may be required
• Experience in a fast-paced enterprise or service provider environment

Pay

$70,000–$100,000 annually plus a 15% bonus opportunity.

Benefits

• Day 1 Health & Wellness Benefits
• Employee Stock Purchase Plan
• 401K Employer Matching
• Education Assistance
• Paid Time Off