Network & Telecom Engineer II

About the role

Supports the reliability, security, and performance of network and telecommunications services across Smile Doctors’ clinics and corporate locations. Ensures uninterrupted connectivity for patient check-in, imaging, practice management systems, VoIP phones, and clinical workflows.

Responsibilities

• Support LAN, WAN, Wi-Fi, and VPN connectivity across a distributed clinic environment
• Maintain standardized network configurations for clinics (switching, firewalls, wireless)
• Troubleshoot network issues impacting patient flow, imaging systems, EHR/PMS access, and clinical devices
• Support VLAN segmentation for clinical, guest, voice, and back-office traffic
• Assist with new clinic openings, relocations, and acquisitions
• Administer VoIP phone systems supporting front desk, clinical staff, and call routing
• Support call-center integrations, auto-attendants, on-call routing, and failover configurations
• Coordinate with telecom providers and vendors for outages, provisioning, and escalations
• Ensure business continuity for phones during ISP outages (LTE/5G backup, call forwarding)
• Act as the technical point of contact for ISPs, telecom carriers, and network vendors
• Manage circuit provisioning, troubleshooting, and vendor follow-through
• Coordinate multi-vendor troubleshooting with clear ownership and escalation paths
• Maintain accurate circuit, carrier, and equipment inventories
• Monitor network and voice services to identify issues before they impact clinics
• Assist in firewall rule management, VPN access, and security best practices
• Support patching and firmware upgrades for network and telecom equipment
• Follow healthcare-appropriate security and compliance standards
• Provide Tier 2/3 escalation support for Helpdesk and Field Services
• Respond urgently to outages impacting patient care or clinic operations
• Participate in on-call rotation for after-hours clinic support
• Document root cause and contribute to prevention of repeat incidents
• Maintain clinic network diagrams, standards, and runbooks
• Ensure new clinics follow Smile Doctors network and telecom standards
• Contribute to continuous improvement of clinic IT reliability and uptime

Requirements

• High School diploma required
• Three (3) years of experience in a network or telecom administration position supporting multi-site, patient-facing, or retail environments required; healthcare, dental, or orthodontic industry preferred
• CCNA, Network+, or similar certification preferred
• Intermediate knowledge of TCP/IP, DNS, DHCP, VLANs, routing, switching, Firewalls and VPNs
• Intermediate knowledge of VoIP and call routing
• Intermediate knowledge of ISPs and managed service providers
• Familiarity with Cisco/Meraki, Fortinet, Palo Alto, Aruba, or similar platforms
• Familiarity with Talkdesk or similar cloud call-center solutions
• Familiarity with LTE/5G failover and circuit redundancy

Skills

• Solid communication skills
• Strong documentation skills
• Ability to troubleshoot issues remotely and coordinate on-site resources

Benefits

• Competitive salary
• Medical, dental, vision and life insurance
• Short and long-term disability coverage
• 401(k) plan
• 3 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

This is a remote position.