Network Technician

This position is open to U.S. Citizens and U.S. Lawful Permanent Residents (Green Card holders). Sponsorship is not available at this time.

About the role

We are seeking a network infrastructure professional with four or more years of experience supporting and managing network devices, including Cisco and fiber technologies.

Responsibilities

• Respond to ServiceNow incident tickets.
• Perform patching cable installation and recovery, power lead installation, and equipment installation, removal, or swapping.
• Locate and identify network circuits, tagging the demark location.
• Provide escort services for third-party vendors or subcontractors.
• Adhere to risk management processes, including walkthroughs, work permits, change management, safety training, and incident reporting.
• Comply with audit, information protection, security, and physical access management requirements.
• Troubleshoot and patch power cables; identify switch port locations; perform ping tests and DNS lookups.
• Install, remove, or troubleshoot equipment, checking for hardware failure lights, console error messages, power status, and hardware labels.
• Report communications room environmental issues (e.g., lack of cooling, water leaks).
• Perform IMAC (Install, Move, Add, Change) activities for end-user business LAN and voice devices.
• Adhere to change management procedures and practices.
• Monitor and respond to emergency conditions affecting operations (e.g., hurricanes, earthquakes).
• Follow Business Continuity Plans and Disaster Recovery Plans.
• Provide smart-hands support for telecommunications infrastructure, including:
  • Fiber optic and copper cable installation, maintenance, troubleshooting, and repair.
  • WiFi and BLE systems.
  • Microwave systems installation, maintenance, troubleshooting, and repair.
  • Radio systems (HF, VHF, UHF, 2-way, radar) installation, maintenance, troubleshooting, and repair.
  • VSAT installation, maintenance, troubleshooting, and repair.
  • Cellular-based systems (public/private 4G LTE, 5G, NB-IoT, LTE-M).
  • Low-power WAN (lpWAN) systems such as LoRaWAN.
  • Other IIoT/OT systems.
  • Deploy prewired solar panel/battery power systems at ground level, including visual maintenance, troubleshooting, and repair.
  • IP Telephony (IPT) installations at end-user locations.
  • Specialty telecom systems (CCTV, PAGA, intercom, fire/intruder alarm) installation, maintenance, troubleshooting, and repair for remote and offshore sites.
• Collaborate with cross-functional teams to restore services, including:
  • Company Design and Engineering Teams.
  • Global IT Service Desk.
  • IT Operations Center (ITOC).
  • Telecom providers.
  • Managed service providers.
  • Business Units (BUs).
• Support IT/Telecom requirements for Business Units, Major Capital Projects (MCPs), and Merger, Acquisition, and Divestiture (MAD) projects.
• Participate in Root Cause Analysis post-incidents, as requested.

Requirements

• Six or more years of experience supporting and managing network infrastructure and related devices.
• Experience in racking, stacking, cabling, and decommissioning network hardware.
• Experience in site services support for network device maintenance (console/remote).
• IT/Telecom experience with routing, switching, firewalls, WiFi, IP Telephony (IPT), and Radio Frequency (RF) equipment (e.g., microwave radios, cellular nodes, VSATs).

Benefits

• Competitive pay.
• Option to elect healthcare insurance (Dental, Medical, Vision).
• Paid major holidays.
• Paid sick leave as per state law.