Network Support Technician - Information Technology

Essential Duties And Responsibilities

• Installs, configures, and maintains IP-based video surveillance cameras and related equipment
• Oversees new camera deployments from planning through implementation
• Performs camera replacements as part of established equipment lifecycle and replacement programs
• Configures camera settings, recording schedules, retention policies, and system integrations
• Maintains accurate documentation of camera locations, configurations, and system inventories
• Monitors camera performance and proactively addresses issues affecting system reliability
• Troubleshoots camera connectivity, image quality, recording, and performance issues
• Works with IT and Facilities personnel to ensure adequate infrastructure is available for new deployments
• Evaluates infrastructure needs for future expansion and recommends upgrades as necessary
• Maintains video management system (VMS) servers and storage platforms
• Oversees storage allocation, retention requirements, and system capacity planning
• Facilitates server upgrades, hardware replacements, and system expansions
• Assists with backup, disaster recovery, and system redundancy planning for surveillance systems
• Maintains vendor relationships and oversees warranty repairs and support requests
• Performs preventative maintenance on surveillance equipment and supporting infrastructure
• Responds to service requests and troubleshoot system issues
• Participates in on-call support and emergency response activities as required
• Maintains compliance with security, technology, and organizational standards
• Fulfills other duties as assigned

Minimum Qualifications

• Combination of education and experience equivalent to an Associate degree in Information Technology, Computer Networking, Electronics, or related field
• Three (3) years of experience supporting IP-based video surveillance systems, network infrastructure, or security technologies, including troubleshooting hardware, software, and network connectivity issues
• Knowledge of TCP/IP networking, switching, routing, VLANs, and PoE
• Experience with Milestone
• Experience supporting large-scale surveillance environments
• Knowledge of server and storage technologies
• Industry certifications such as CompTIA Network+, Security+, or manufacturer-specific surveillance certifications
• Experience coordinating contractors and managing technology projects

Preferred Qualifications

• Experience with server and storage technologies
• Industry certifications such as CompTIA Network+, Security+, or manufacturer-specific surveillance certifications
• Experience coordinating contractors and managing technology projects